To pucker up and kiss the City of Dallas' butt!! Who thought only offering them an HMO policy was the way to go after they've only had a BVA policy? Oh, someone who has NEVER had to take calls from entitled members who want everything handed to them!
Any account starting with "City of" has been coddled to the point of idiocracy. They have no qualms about yelling at CA's on chats or phones, and are rude more times than not.
@tr that’s what they did to their employees in all the blue states except for IL. No more HMO plans:(
@bb How would you like it if hcsc took away their HMO offerings and told you you’re only option was a higher deductible Plan or a higher cost PPO? Wait a minute…..
@hf HCSC does not force the company to pick hmo over ppo. What silliness is going on in this thread
@hf is that a news flash for us or something?
@dn you clearly do not understand the group business market. It’s all about the employer and what they can afford to offer based on admin fees, trend , and how much they can have employees contribute. Many companies and cities are hurting financially and this is better for them to offer than no coverage at all.
@hd HCSC has an entire division that sells plans to employers
Anyone ever considered this is on the City of Dallas decision makers and not HCSC? Employers are the ones who choose what get offered.
@bd customer advocates
@bb They have every right to be upset! They do NOT have the right to take it out on people who answer the phones or chats to help them! All HMO advocates had to sit through a training this week to tell them to extend even more concierge service to the City of Dallas callers - their prior plan was a PPO with an option for advocates to call providers and make appointments for them - HMO doesn't do that.
Bet if HCSC is still their provider in 2028 that a PPO is back on their choices.
@bd Customer Advocates aka the people that gets all of the anger by decisions made by other people. I have only chatted with CAs a few times but they are always helpful and nice
What are CA’s? Is that like customer service?
I don’t think they have been coddked .
Let me ask YOU a question. Would you like it if HCSC told you that your only option for healthcare was an HMO?
Likely not. That is why they are upset. .