Quite obvious that Verizon Wireless has it in the works to downsize front line employees (Retail Specialists)
Costs less to rid of hourly, commission pay and reduce headcounts company wide... since reps now are placed on PIP for not making it to 80% Sales Rev
Makes it easier to get rid of sales reps without the backlacmah and threat of unlawful/discrimination lawsuits
What are your thoughts on this?
@q5+1js31yb07 A lot hate the sales tactics but yet customers buy and add more perks & insurance online then in the stores….figure that one out.
Easy, while chat is considered online they are actually sales reps. (Read as a room full of indians) and they love slamming as much or even more than their retail and inside sales counterparts.
Also when the perks are presented clearly, and the person can actually make informed decisions. And the
More non mouth breathers figure that out the less you will see in stores.
I’ve been a Specialist for almost 20 years. March was the worst commission check I’ve ever had. This month isn’t much better. On line orders are ki-ling us! They give better deals online than in stores. Verizon keeps raising their prices, tmp, this fee, that fee. Putting a hold on any credits for add a lines! No wonder why people are staying where they are / leaving us! Good job VW! Jack up the prices even more! Our network is NOT the best anymore. Keep sinking the ship! I’m just riding the wave til they boot me out!
@b9+1js31yb07
“ Online orders are ki-ling you. The customers you want are shopping online because they either hate your sales tactics or just prefer online. Inside Sales and CS have similar issues to you but they are also actively being replaced AI (AKA Always Indians) and from my experience with their sales issues they su-k worse than a WirelessZone new hire.”
A lot hate the sales tactics but yet customers buy and add more perks & insurance online then in the stores….figure that one out. Anyway there is always that percentage of customers who prefer shopping in the brick and mortar locations and that will never change.
Probably true. I was let go under the PIP guideline in March. I was a retail rep for 20 years. Seeking legal advice.
Makes absolute sense! Do you have direct knowledge of this? Verizon can cut millions of dollars in costs by reducing head count at Retail level and to do so utilize AI and fast track to PIP out retail specialists
you just got to play the game. None of this is new. The battle of what pays you VS what management wants has been going on for a really long time. It just took a slight pause when they tried to figure something else out. So the did what they do best, try to reinvent the wheel and try things that already didn't work but perhaps adding a new flavor.
The thoughts are: 1. All these unfair trade practices based on Personal Shopper (an AI based system which without “ask”, adds a bunch of perks, services etc which end up costing consumers more & the reps are harassed for not using it. Thats needs to have a studio light focus in the Social Media.
These are the few solutions one can provide. Hopefully if someone else has suggestions, please do so. Hope that helps.
Originaln OP here.. this tactic makes it less likely for unlawful termination and discrimination case if reps are placed on PIP for performance
Discrimination lawsuit for what? Laws haven’t caught up to AI replacing humans.
Retail, this is coming from someone that you talk to every day. get it through your head and feel free to down vote. You are obsolete.
The customers that I hear on your backgrounds are usually old, too d-mb to own a smart phone, literal Karens, or are too broke to get anything but the free garbage android phone with no perks and protection.
Online orders are ki-ling you. The customers you want are shopping online because they either hate your sales tactics or just prefer online. Inside Sales and CS have similar issues to you but they are also actively being replaced AI (AKA Always Indians) and from my experience with their sales issues they su-k worse than a WirelessZone new hire.
The ISPU trick is actually playing you for a su---r. Every ISPU order is another data point showing that the customer does not need you (in this case, they do but try telling the data that)
My advice? Use that education help and gtfo while the getting is good.