Wayfair really turns a blind eye on some. Im in another team but my friend heard that one of the CSO agents does work avoidance and nothing has been done. Keeps easy tickets and updates them every two days just to meet metrics when it should have been closed but goes on weeks with it open. Out of the blue the ticket metric sky rocketed.
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Agreed very lazy.
@af The comment was because those that need to be dealt with are not and good people loosing their jobs.
Very poor timing and bad judgement all around
Incredibly poor timing
Honestly, this is not the time or place for this post. Many just lost their job, with that said if they are work avoiding they will be found and dealt with soon. lPAX had this and wrote up tons of agents , and now are micromanaging to avoid a repeat
@ab Right
Who cares? Worry about yourself and your own work.
Care as much for Wayfair as the execs care about the workers.
Customer service outreach
what is cso?