it's essential to let some tasks fail to highlight the gaps in our process
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@a2 Authentic people have beef with everyone. They don't wake up looking for a fight. They refuse to turn themselves into a performance just to keep everyone comfortable.
Leaders say the my love honest people, truth tellersand people that keep it real. No they don't. They only love honesty when it is aimed at somebody else. They only love the truth when it confirms what they already believe.
@ae one of the newer business owner ideas is to use “scorecards” for your employees. My last employer was just getting ready to implement these before I left. Essentially they were a way to measure you against almost impossible to achieve metrics to keep you from getting a salary increase or bonus. It was just like a grade school report card. Very degrading.
@ae I wouldn't be surprised if Infosys doesn't start grading these calls LOL. Seems like a checklist if you are getting graded.
@OP I find it unecessary to grade adults on phone calls as though we are back in school. We are professionals. At this point I am expecting a report card.
@a1 Welcome to Truist, where the lowest character and emptiest head people control your future.
Start with Care!
@OP This makes me think of the outcome of the Washington Commanders game against the Giants.
@OP I just started doing these calls this week. Last week during training, we were told everyone on the pilot liked this call. We were also told VOC scores have gone up due to this call.
I talked to processors on the pilot program and was told they were told their feedback didn't matter. How can anyone say the VOC scores went up from this. The VOC scores went up since the loan submissions are slowing down. So much for transparency we are promised in all meetings.
Could you please walk me through management's thought process so I can understand how you arrived at this conclusion? Please show us the proof of the VOC scores going up due to intro call.
Make this make sense. Our company allows people that don't touch a loan or understand the process to optimize the process