I wish clients could see what is happening internally. If a frontline worker is doing poorly we just hide their work from being seen or reported to the clients. It’s wild how much stuff we slide under the rug and not tell anyone. Management is disgusting and should all be fired for how poorly they are running this company into the ground.
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@klce+1qqHDqGe And you are the D-mb A$$ that's still there taking it in the rear...
I got a 12% raise in 2023 and i still make the same or less than a new hire. FU SS&C
We used to process DMRs for Humana. Per the team lead at the time we reported false stats to them letting them think we were performing better than we actually were then that team lead faked FMLA and never saw him again LOL
@4awj+1qqHDqGe get use to it the place is a $hit Show..
Don’t try to call in today if you are scheduled in the building. Heaven forbid I have a day in office scheduled when it’s freezing outside and can’t make it in. These managers are fu--ing id--ts. Some teams still aren’t even required to come in at all.
Focus on yourself (learning) outside of SS&C - that is what is going to count if you are made redundant.
Did anyone get merit raise this year for quality? I didn't get anything and been at company for almost a year.
For sure. If a phone rep is doing poorly their phone managers just take them off the quality team’s roster to score. Heaven forbid the client knows they have a rep answering their calls that doesn’t know anything and is letting callers walk away with wrong information all day. Or if they are never at their desk and letting phone calls roll all day. Just take them off the list so we don’t score that representative or report anything for them. It’s suspicious activity.