I still remember the incredible mental gymnastics to pretend we weren’t all angry while going through the survey results. The score was like 24% positive for “Fiserv has demonstrated it cares about my well-being” and instead of addressing the obvious flaws Fiserv has they said, “I think not enough people are aware of our well-being programs.”
Seriously? You think we were talking about the marketing name for the program you use to get discounts on insuring us? Not how terribly we are being treated?
And then standing up there, while the numbers are on screen showing 70% of people are disappointed in how RTO was handled and then saying, “The surveys make it clear, you want to be working together again.” Just obvious lying with evidence to the contrary right in front of our eyes. There’s no reason to ever believe these fools again or to take the survey seriously.