Below are comments from TIAA employees about their failing partnership w/ACN. This is right from our sister board at The Layoff. A true harbinger of things to come.
@rk you need to have the concept of quality to implement quality control, something both Offshore and and Accenture team assigned to TIAA lack. Accenture is not this bad with other clients so TIAA got the worst of the lot, mostly because TIAA offshore running a lot of this has an extremely low bar. TIAA is going to lose in the long run just save some money now. His can the CEO/CTO NOT SEE THIS! SAD!!
12h ago by T is Bad
7 reactions (+7/-0) | Reply
Post ID: @ry+1m327nxmv
+7
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@jp never seen a partnership deal)this bad. Whoever orchestrated this atrocity should be fired..both at TIAA Management side and accentuare discovery team. Terrible, all the good TIAA employees and contractors left or did not consent to join Accenture, Accenture got the bad leftovers. I also heard that they are cutting hourly rates for contractors, that means more good ones are going to jump ships, reducing SLAs, quality even further.
1d ago by Anonymous
6 reactions (+5/-1) | Reply
Post ID: @md+1m327nxmv
+4
@gb it’s terrible. The ACN teams don’t even work in alignment and you join a call and it’s a new group of ACN teams that are clueless to what is being handed off to them. They give absolutely ridiculous timelines even after showing them the processes and testing requirements. They just throw out dates and demand you fill out their status tracker spreadsheets. They bang on the desk to try and show they are busy. Completely worthless partnership that is holding us back.
1d ago by Anonymous
13 reactions (+13/-0) | Reply
Post ID: @jp+1m327nxmv
+13