Anyone else's think that Hans' goal is to move all of customer service to outsourced? We have way more outsourced or partner centers than internal cs. It seems like the public doesn't care if their customer service is in the United States anymore. More money for Hans' if less lower level employees.
8 replies (most recent on top)
Typically stay away from replying bc it’s unnecessary but this is quite a stretch. I’ve never met an employee in that situation. Ever. The only people who do not get those opportunities are those who are always or constantly complaining about everything! And find d something wrong with everything. Those who feel entitled to everything when their output is the bare minimum…if that. It’s interesting your entire team had those opportunities. Your “examples” speak to it as well…given that LinkedIn trainings are quite thorough and there’s extremely helpful trainings and resources everywhere. Those who have the will and work for it do get the opportunities.
Sad to see you bash a company in these forums but haven’t checked your mirror.
@2fql+1qH3LKK9
I was left on my own to figure things out and learn what I needed to learn with no help from Verizon or my management. I had to pay for my own courses from udemy and other places to learn some things because I couldn’t get approved for any training. Degreed and linked in learning I have found to be barely curated youtube videos and free blogs/articles that I’m required to take but have little to no value.
Others in my position/department got into training programs from management and were involved in mentorship and other programs. Could we all be outsourced or eliminated? Of course as can most at any company.
That’s what he did with Sony Ericsson
@2pex+1qH3LKK9 The entire world has changed in the past 20 years and you haven’t had a single interaction with your leadership for training in that period? If there honestly is no growth, training, or mentorship required in your position it should have been moved offshore years ago or at the very least replaced with a chatbot.
@1sfv+1qH3LKK9
Last time I had face to face anything in VZ was 2005. Mentorship? Lol. Was the only one on my team for years that didn’t have the opportunity for any mentorship cause well, checks mirror, yeah.
Implying the job needs mentorship or face to face training.
That's always been the plan, Hans was brought in to be the hatchet man who chops the company up and prepares it for sale
If they continue working from home it’s even easier to outsource. It’s almost stupid not to outsource if your employees are dead set on trying to prove their job doesn’t need any mentorship or face to face training. If that’s honestly the case, what’s the difference between us or India?