Thread regarding Follett layoffs

BM seems to have trouble writing grammatically correct emails. I agree with the earlier poster that the RCMS are basically his spokespeople and host wasteful conference calls.

Why don’t they right size the entire team of RCMS’s? The one for my region is a mo–n who is nothing more than a spokesperson for Brendan Mack and simply forwards emails. He doesn’t know squat about CT and how to do things. But I don’t expect much else from either of them since both are Former text managers who lost the contracts at their campuses.

You realize "Each & Every Associate" is the last triangle on the pyramid, right?

Dear DumDum, you called out IT incompetence when a simple google search would show you had the wrong DT. Imagine that, two white guys with the same name. Amazing, I know, it's a known issue. Sunny, before you go, remember that incompetent IT guy was selling books on a tablet with the old cracker box POS long before you decided it was your destiny to blow 100M with Oracle and bring your band of p–p smellling nothing burgers in. See you in the penny stocks at your current gig buddy.

You're welcome.

Don't think! Just pay attention to the spin doctors!
TK will give you the correct thing to think
DT (now back with his own PR company on the payroll after being shown the door for his IT incompetence) he won't be laid off. Unreal. Surreal.
Fun times!

Ivory tower, thanks for commenting to my post. Never was it mentioned store managers dont know how to do everything, just pointing out they shouldn't be needing to be doing everything.
I bet our president, CEO and gvps couldnt ring a register if they needed to, or look a sku up on mms, or process an adoption on CT-
A though a football coach knows every position, he isnt the one running to catch the pass. The store manager is the coach, the captain, the leader and it takes a team to run smoothly, each position has its role and need, it definitely doesnt make anyone lazy by doing their role.
Now go back to your corner suite and fix things.

"Store managers require training, don't blame lack of knowledge on the store manager. Follett trains no one."

I am going to start this off by saying that I am in no way defending Follett right now...But as an SM? I also will not defend this lazy thinking. You should know your store and your systems. It's not that hard to learn and if you cannot learn it, then you are not in the right role.

Who hired thebad managers? Who supported/trained the new managers? Did we promote from within so one could grow into the position? Performance issues, training issues or a bunch of knuckleheads running the company? Watch some of the corporate videos on the Follett Corp website? The leadership is so full of bs, lots of strutting. Enjoying watching this hot mess crash and burn.

Store managers require training, don't blame lack of knowledge on the store manager. Follett trains no one. There is no money for training. There is no time to learn on the job as there is no other staff to do the work. Store managers work their butts off doing the best they can with poor systems, endless requests from the home office, university contacts and serving the customers. At normal companies, there is knowledge transfer when you start at new job. At Follett, they throw you in and wished good luck. Contrary to what the home office thinks, the store managers are the heart of Follett.

And with the snap of a set of fingers, PSC is closed indefinitely. Even cherwell. Want assistance? Contact your RM or TSM.

@1yzz+14lUMIQ0: I have been called to help out in other stores and it's amazing how little the store manager knows. The leader of the store should know how to do everything, or have some knowledge. This fool couldn't even follow a planogram. SM are not in meetings all day or visiting campus contacts. That happens a couple times a semester. Some stores ARE overstaffed and yeah, there are SM and RM's that get paid $$$ and Do NOTHING!

Guess the Ivory Tower forgot that starting with DG, they RIF'ed all the experienced associates and their RM's hired their buddies to be SM's. Unreal the Ivory Tower's perception of reality. Remember all those PT associates to be serve our customers during peak periods that you replaced our professional FT staff with decades of knowledge with?
Hey, Rich Follett Family, the chickens have come home to roost!

And there you have it! What the Ivory Tower thinks of you. Lazy, over staffed, incompetent. Do you really want to go back to work for these folks? Thanks PdeV and BF! Remember FSS pays all the bills.

Store managers should know how to do all of those things! Shipping, receiving, Course Materials, Gen Merch, CARR/CARP etc. How can you call yourself a leader if you don't lead by example? 2 MGRS plus 1 SM at my store and we can do it all. Which is how it should be. "That's not my job" BS is getting old. This is why some some stores are gonna take a big hit. Unnecessary payroll and lazy!

Realistically, what sort of staffing does the tower think a store needs?
I have been in traditional retail, which we are not, and it amazes me the task that are expected of a store manager.
Are we retail managers, or bookstore administrators?
If we were institutional owned a store manager would be a department head, not a trash taker outter, or a shipping clerk, or cleaning and housekeeping staff. It takes away our professionalism when a faculty member walks in to discuss course materials and you are in the middle of breaking down cardboard boxes or vacuuming the floor.
If we are to act like traditional retail managers dont ask of us to go to faculty meetings, or sell Follett Access to a Dean, or run a campus advisory committee. Make up your mind what role we should play.

I will personally be satisfied when the bruised vajayjay logo is pulled off the tower. Sorry about your jobs and sorry the employer of choice did not live up to their own company values when it was time to roll up their sleeves. Sober up the chair it’s time to shutter the tower RMT ‘55 the carrier sunk.

I think quite a few of us expect to be booted when this is all over.