How is it possible that this billion dollar company with all the technology available has somehow gone backwards in call reliability ? The 3G CDMA service was so much better for actually making calls. The complaints coming in on the daily is incredible.
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How pathetic. We had to justify a reason to sell people on home insurance, thus the xbox
Selling XBoxes and insurance is plain stupid.
You really don't know?!?! It's because everything is outsourced. You think Hans and his goons really care?!?! They get to destroy this company and still walk away with 40 million + dollars to do!! How is that right?!!?
Because instead of worrying about being a cellular company, were to worried about putting pronouns on name tags and selling Xboxes and insurance for your TV!!
If I get 50 calls in a day, at least 30 are about how reception sucks. The rest are from soon to be fired sales reps trying to get us to fix something shady they did when they call ‘on behalf of the customer.’ We hang up on reps that start with that if the customer isn’t there with them. It’s great.
hindsight is 20-20. ve need another disaster to bail us out.....just sayin......
The network has been degrading for several years, long before 5g, the complaints were there, network just put its head in the sand.
@1xfs+1iglifOY Verizon did what Sprint did with 4G and look where Sprint is now...
T mobile was smart enough to buy low band 5g spectrum that travels far and penetrates buildings while vz bought mmwave spectrum that has lower range than home wifi.
REMEMBER TMO IS PAYING THE LOAN OF THE PHONE UPTO $800 SO JUST TELL YOUR YOUR CUSTOMERS TO PORT OUT!!
I do it all the time for those complaining and crying all the time, please go to Tmo and they will pay your Phone DP, there is nothing we can do here.
Every damn day. I know this is true. I drop calls so often. Can’t connect to Blue jeans without being cut off several times.
Literally daily we have to tell
Multiple customers that their only other option is to Switch providers. After they bought a new iPhone, did 2 sim changes, multiple network resets and probably ordered a CLNr. Somehow customers service experience degraded after either purchasing a new 5G phone or literally just got worse ever since 5G was launched. It’s sad to turn customers away considering I do actually like verizon and believe in our company. This is what happens when you cut corners and lose sight of our customers
Coverage issue after coverage issue. Text issues, dropped calls and data issues. You name it. We are not the best at anything other than pretending we are the best.
and yet Verizon is fully aware of the issues but keep letting lines port out everyday. If a customer comes into a retail store and complains about service and you have gone over every option and they are still not satisfied what else is left to say ?
Literally!!! The worst. I went from rarely hearing about service issues to receiving them all day at work, experiencing them myself, and hearing family talk about the issues they have all the time. Its annoying. The gift of hearing negatives about work keeps on givvving