Two months in and I'm still waiting for someone to explain how things actually work here. Every day feels like wandering through a maze where even the managers don't know the way out. The complete lack of direction would be almost impressive if it wasn't so exhausting. At this point, I'm convinced the company stays afloat through sheer luck and the fact that nobody has energy left to quit.
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Fiserv laid off too many people from Lincoln around that time and had to panic hire people with a pulse to keep the tax credit. They might have shot themselves in the foot when they did you a favor. Glad to hear things are going better.
I was hired in 2015 to do iSeries implementations. A position that two guys with 20+ years experience had been doing, but one retired and the other moved on to another role in the company.
I was given about a week's worth of 40,000 ft training. No way I could learn everything about the job.
Over the next 4 years I kind of carved out documentation for my job. Flying by the seat of my pants a lot of the time. Working weird after-hours for overnight installs.
I had taken a pay cut to move to Lincoln. But I soon found that I was doing the job that two guys had been doing before. Plus, they were dumping new responsibilties.
I kept telling my mgr that I needed some help. Another person to do some of my backload of work. She kept telling me she was going to try.
I got a pretty bad attituded after a while. Fed up. Started dropping F-bombs on conf calls. Not a good thing to do, but nobody seemed to want to do anything about my frustrations.
Almost 4 yrs to the date of my hire, I ripped Frank a new one in the supposedly-anonymous employee survey. I was served my 3-mo notice of RIF within a couple weeks.
I found a much better job, so Fiserv actually did me a favor. But I did go thru some mild PTSD after I left.
My last day of work, I was threatened with losing my severance and subsidized medical/dental because I dared to copy a document (that I created because no one trained me) from my desktop. I had to grovel to HR.....my wife was in the hospital at the time, post-surgery. I will hate my manager and those involved in that forever. I hope karma bites them all on the ar-e.
@ec+1jtg2v5hf This is so true and management allows it. Coworkers are narcissistic and will keep information to themselves and exclude you from meetings, chats etc. Coming up on my 2 years and barely learned anything here and I am completely siloed working with the same 2 people every day. Only good thing is that I am paid decent. Other than that I totally regret joining Fiserv. This place is a nightmare, cannot even get the parking right.
Only two months? Get used to it!
@h3+1jtg2v5hf Based on how sh---y everything is good luck with that. It is like Fiserv competes with how bad and convoluted or non standard things can be vs the reverse. Will be interesting to see how things roll down hill when they only keep a-s in chair employees who pass the silly metrics people are rated on going forward too.
@ec+1jtg2v5hf Thankfully with technology if people follow standards they can use the internet and learn things.
For everyone hiding proprietary knowledge, you will just make your whole team irrelevant because cores are being merged based on how quickly they scale and develop, and how stable they are. That would be directly proportional to how they follow standards.
Learn to do sh-t properly and to learn sh-t properly or someone else will eat your whole departments lunch at Fiserv within a few short months or years... Depending on how big the sh-t show your incompetence and proprietary bespoke bullsh-t causes.
Hiding info a Fiserv is silly at best. When your rif number is up, you're out. You can be the only one holding the secret recipe for Coke and KFC, and they'll still walk you out the door with a cardboard box.
Hoarding knowledge almost never works, and here it's not even considered. Help your coworker out if you know how. We're all in this together!
No one has time to train or even explain what your team does. People also hide knowledge to make themselves more valuable. Everyone is paranoid and don’t want you to succeed. They want you to work long hours and figure out what you need and do your job. Old timers absolutely will not share information due to RIFs. Just a poor culture and they wonder why they have so many issues
I was feeling that its only in my team ,i am facing issues. But looks like company wide issue. Training is definately an issue along with that manager doesn't help to solve problem but he raises one more question to you when you ask question. Teammates are not at all helping and work is not planned better. They just onload things one after another and if you are completing work in time that just gets more work. I am too tired
And it's fixin to get a heck of a lot worse!!
It’s a management issue. They don’t clearly define roles and responsibilities for their teams and then demand clear policies and procedures from them. Everything is a fire drill and whoever is screaming the loudest. My pessimistic side thinks it’s intentionally done so that leadership is never tied to any of the negatives and can claim positives when they happen.
You ain't seen nothin yet!!!
Welcome to the twilight zone. Prior to Fiserv’s merger with First Data, Fiserv was a well oiled machine. Were there issues, of course but we all worked as a team/company to find resolutions for our clients. There was a lot of pride in that. Then ga----a First Data Frank took over. Faster than a speeding bullet we became the dysfunctional First Data.
Ps he destroyed First Data too which made it easy pickings for Fiserv.
Ride the wave while you find alternative employment.
I've been here seventeen years. I'm right there with you. The problem is the maze is continually changing in unpredictable and unexpected ways. Even if you figure something out it will change soon anyway.
Welcome to Fiserv
Training was always a major weak point at this company. I thought it was just in my department at first, but I am seeing more and more that departmental and role training issues. People truly do not understand their day-to-day roles and where they fit in the larger scope of the things. It's really does make you wonder how we have gotten this big... But, then again, look at everything that's happening... All of those weak links are being exposed. The company is going to have to do a reset soon.