Anyone know how to get a live person to help reset password that works or pin reset. I have been locked out for days and no one can help!!!! 5 tickets in and zero support and when boss escalated they told them I did not answer. Any ideas
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had a contractor (fpga design, phx) tell me he will never take another job with honeywell solely because of the "clown show occuring in corporate tool support".
Click the "Escalate" button on the ticket. If you're lucky, it will immediately cause the Empire State Building to light up in rainbow colors.
Exercise the unlimited vacation policy until resolved
But they are saving money.
It’s time for SJ and all her minions to leave. They have been leaders for too long without improving the quality of service.
You may have bigger problems. Are your boss's pronouns they/them? If not you have misgendered him or her and HR may be writing you up this very moment.
@1vuc+1sKeKk9i
Yep, it's all about the metrics and how quickly they can close a ticket.
Just call the Service Desk VP Darren…. Whoops they laid him off!!!
I bet IT is trying to call you on Teams from a time zone 12 hours offset from yours. Seriously, I get pinged at 1:30AM with someone wanting to troubleshoot an issue, then they mark it closed when I don’t respond within two minutes. It’s comically bad.
Spoke to three people and got no where. I am traveling and 3 hours from Honeywell site. They want me to a meet it person on site ???? There are none????am so frustrated that I get the same instructions that obviously don’t work don’t have corp phone so can’t get on vpn to get c anything to work ??? My vp is trying all avenues to help but getting same response. I cannot imagine being a customer and facing these issues. Sickening Can’t wait to get in senior leadership ear when I return. Don’t give a ($$7@ .i know does not mean )55? but I will feel better to give my view. This one is beyond normal hon bs
IT strategy is to get rid of as many people as possible as they cost money. You need help? Call Red! The great AI power tool that hasnt seen AI from a mile away. Current IT leadership does not care about user experience unfortunately, just throwing around buzz words to look…
Call the 800 number and explain that you need this ASAP because of your role. Generally I was up and running in less than an hour.
They bilk others bigtime for so-called computer and cyber expertise.
Our IT system is beyond reprehensible. Just recently had my account mysteriously locked and I similarly could not talk to a live person. The call in number was no help at all and would not allow me to talk to an agent. A coworker figured a way to get ahold of agent who could ONLY talk to me via teams which was obviously locked! He had to relay me in through his wife’s phone. It took a whole day to get it unlocked. The thing that got me all riled up was after I was unlocked I had Teams messages from IT agents who were responding to the call in ticket. The last message was they were going to put the ticket on hold since they haven’t heard from me! How asinine! This has been going on for years now and folks in charge need to be fired for allowing this to get that bad.
Classic Honeywell IT. I was once caught in an infinite loop on a ticket whose solution kept self referencing and every human just kept giving me the same link even after my new ticket explained it was a loop! Oh and it once took me 8 months to receive urgent software which only cost $100 retail but tens of thousands in lost time by not having it. Have a nice day!