Really grieving the upcoming loss of American jobs in our dept. It is increasingly harder to come to work and not just be SO ANGRY. Having to train the replacements for our jobs is just sick and dehumanizing. To show up, volunteer, and do your best to train the global team replacements over the last several months speaks volumes to the character and great work ethic this sick ticket company is losing. Disclaimer for the trolls: NO we can’t just quit as these jobs are harder to find for remote work.
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@1ry Where is this Thursday lay-off coming from? I am a SICC and I cannot even deal with my ever-growing caseload for the past 3 weeks. Our whole market is busy with the influx of UHG cases, I’m not even counting Humana as UHG is drowning us.
Offshore people can’t keep up with their queue and domestic PCRs are playing shark week everyday. Make sense of that. We will know how many this Thursday.
Unfortunately I understand your frustration, I had to train my replacement as well. It's absolutely insane they ask us to do this.
These offshore RNs don’t even have SNF, IRF and LTAC at their home country. They have not lived here. No experience on how US healthcare system works.
My god. What a $hitstorm for the poor souls on these Medicare Advantage plans. My spouse will be on Medicare soon. I would stand on the corner and pi-p myself out before I ever allowed them to sign up for an Advantage plan.
@fd wow sorry. Refuse to train your replacement. I did that in my previous role, used the time to apply for other jobs, I got lucky though and found one in 1.5 months
@c5 I am a SNF prior auth reviewer and we have been training the global team for the last several months
Even offshore will be replaced by AI.
Refuse to train offshore at any cost. Tell your manager you are not comfortable training your replacement.
@ca Isn’t that automation called “Auth Wizard?” Correct me if I’m wrong but that has existed since I started 6 years ago.
I am a SICC so I have very minimal understanding of what takes place prior to a patient admitting to a SNF. How would PSCs managing an IRF be replaced by an offshored employee? Mind-boggling.
@c6
Pre-auth for SNF requests is now being automated through the Navi portal. Anything that doesn’t pass the system for auto-approval will go to the “human” Pre-service queue.
They already offshored majority of Pre-service or pre-auth cases.
So their plan is to almost eliminate any human touch for SNF pre-auths??
It’s what they did for Home Health team. They dismantled the whole department.
This week Optum held an inservice for providers and the two dudes kept saying that soon there would be automating preauth with no human intervention, they kept calling employees humans and that most employees would be repurposed from their roles.
Op Honest question... what exactly do you do? I always thought H&C was member facing role but now you says it's bring offshored... how?
They will outsource as much as allowed. They are gathering “numbers” and continue to do so until further notice. Some Health plans and states do not allow offshoring, but majority of them do. If the trend continues, they will hire more offshore people and will lay off a huge number of domestic Pre-service.
Tells us more please as to what is happening in the PSC realm. Are they completely outsourcing all PSC positions?