I just informed supervisors of a customer I was in a home with who is 95% sure they’ve been exposed to COVID-19. (No test results yet, but the person showed all symptoms) HR says to continue to go to houses, but to make a list of people I come into contact with in case. Really?!? My anxiety is at an all time high.
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We just got an email stating that 2 hours of connecting OT is required today due to “Heavy order load”.
Hey OP, Your anxiety is self-imposed so lay down for awhile, or better yet go for a walk and get some fresh air. Oh, and by the way no one will care for you better than yourself.
I’m currently a tech with At&t at a major hospital complex. My boss just told us we need to wear gloves, goggles, and a long sleeve shirt. Lovely I feel so much safer now. He said he will order masks and gloves for us. So happy. Many of the hospitals staff are working From home.
I don't know about suspending all field operations for 14 days, as internet access is absolutely vital in the modern world. Especially right now with so many employees working from home and students stuck at home with school cancelled for at least several weeks.
What a moral CEO would do however, is wind down the aggressive sales of new service and focus on maintaining existing service. Any technician that suspects they have symptoms of Covid or has related family issues should be given time off, no questions asked.
We know, HR bullsh1t aside, that is definitely not the case currently. We are still operating under the report to work or be subject to progressive discipline environment. Go into your assigned customer's houses, no matter how sickly or filthy it may be. With no protective equipment provided, and good luck even finding anything at the store now.
Still business as usual for Randall's cannon fodder.
Flatten the Curve. If we were serious about this pandemic, then a moral CEO would sideline all Field and Customer Facing personnel for the NIH suggested period of 14 days. Paid, of course because the company has the money and it would be the decent thing to do. Why should it fall on us lowest of the low in this company to risk both our personal and community health and safety for some id–t who wants a new Genie mini in his man cave this week?
You need to find your comfort zone on this issue. Consider contacting the CDC with as much detailed information (names/titles/dates) you are willing to share. We all need to work and the job puts food on the table, a roof over our heads, but our families and health come first. TV service is not the same as a first responder. Hope you are well and all the best.
You must be one of those managers who doesn't get out very often, @1rsi. As your post clearly shows, you are completely clueless about what is happening in the real world that our installers and customers live and interact in.
Maybe put down the conference call and go outside and see what's actually going on in the world.
They will close the gate AFTER the horse gets out. BAU.
Just do your job. Make no lists. If the company is concerned about whom you come into contact with, then they need to provide a rider with you. Your tickets provide zero time adjustment for the additional tasks being asked of you. Make no special effort to avoid the garages or other areas where employees congregate. The quicker you spread this, the quicker the company gets off there azz.
Craft will complete the outside work on installs and troubles and managers will complete the inside work as per upper management. Please byow ( bring your own wipes) and quit complaining, you asked for a management job. Please run new wire and fiber into sickrooms and be quick about it or you’re fired.
4 letters for you to remember, O S H A, and believe you me, first lines really love having to explain the course of discipline or action they were required to take. OSHA WHISTLEBLOWER COMPLAINT FORM. What I hear is that several managers in Illinois were reported for discipline they gave during the course of a safety meeting.
Again, not complaining... I, for the most part, enjoy my job. I just don’t want it to spread to someone it could really harm. I do my best to help people, not hurt them. If I had the flu that could hurt a child or an elderly person, I wouldn’t come to work to reduce spreading it. Unfortunately with this, I wouldn’t show symptoms for a few days,
There are policies in place to limit exposure to everyone. The company wants techs to do as much as possible without going inside the home. Again quit complaining - I hear Walmart needs some shopping cart administrators and personal greeter executives.
News flash - it's the cold a flu season. Not everything is Corona.
So a T employee goes door to door all day long. He gets exposed and while he or she is waiting to get sick he or she exposes all the customers he or she comes in contact with. I’d think T would like to avoid the liability entailed in potentially spreading the virus.
Pre-call was done. It wasn’t the account holder, but a roommate who was exposed. I have the text I sent to supervisor, but I received a phone call telling me what to do, so no documentation on the procedure they had me follow, except to wash hands, because super forgot to tell me that during our phone convo. I’m not out for blood here, I’m just concerned for other customers and shocked (though i shouldn’t be) that they’re not. I will say when my super first called to see what happened I could hear panic in their voice. HR brushed it off. They’re not out here in environments they can’t control though, so of course they would.
Pre-call was done. It wasn’t the account holder, but a roommate who was exposed. I have the text I sent to supervisor, but I received a phone call telling me what to do, so no documentation on the procedure they had me follow, except to wash hands, because super forgot to tell me that during our phone convo. I’m not out for blood here, I’m just concerned for other customers and shocked (though i shouldn’t be) that they’re not. I will say when my super first called to see what happened I could hear panic in their voice. HR brushed it off. They’re not out here in environments they can’t control though, so of course they would.
Wash hands, pre-call, return the job using the appropriate COVID-19 code, wash hands, break time, repeat.
Send email to supervisor with request for direction with specifics to both your exposure & guidance. Next call HHS, local & state health officials and finally report this violation to OSHA.
Had a job today with a cougher who finally admitted had been in China visiting family last month. I left.
As a Prem Tech in the Southwest we received specific guidelines to follow regarding COVID-19. Upon precall we are to ask if customers knowingly have been out the country or exposed to someone within the last 14 days. If we can fix the issue without entering premises we are to do so. If customers have At&t jacks they are to hook services up themselves. We can utilize FaceTime, Videos and pics to resolve issues with customers. If we can’t enter premises because of COVID-19, we will work up to the NID or outside of home, then return the job using the appropriate COVID-19 code.
We are suppose to stay away from offices and other techs if we believe exposure happened. Contact manager and quarantine from others.
Randy said you’re a hero.
Definitely not doing this to trash the company... they pay my bills. They said that they are only concerned with us being exposed to confirmed cases, and since they haven’t been confirmed that I should wash my hands and make sure I keep a list of people I come into contact with. I’m not trying to overreact, and I’m not that concerned for my own self, but if I pass this on to an elderly customer and they end up sick, or even worse dead, then that’s going to be on my conscience for the rest of my life.
keep a log handy note conversations specific people and title. ask via email what the policy is and record what they say. Then send to the cdc and state attorney.
They don't care about the customers, you, your family.
Why you folks never seem to get that is beyond me.
We worked through H1N1, Swine flu, Bird flu......
Get sick, call in, get disciplined.
So....
I went to work sick, spent as much time in the boss' office as possible.
I'm already sick, I've nothing to lose.
And these are your rules.
They simply don't care. Stop thinking they will.
Your Stupidivor is a dumb F*CK. They published policies that you are to self quarantine, and there are time code to charge your time against. I assume T gets some $ back from the feds. If they give you any $hit - file a grevance and report this a$$wipe to HHS and your state health department.
Yeah that’s not what there telling us to do... at least not on IR side.
For real or are you just making this up to trash the company?