They rallied DMs and store managers last week to warn them about an explosion of layoff talk from this site. If you ask them they will confirm. They are worried about unions and don't want you to think another round of layoffs are coming until they pull the string. The economic forecast for the next 2 years forces their hand and changes will be coming. We will have a major restructering announcement this quarter. Operations is currently being phased out and open positions are not being backfilled. DM, AM and call center supervisor headcount will be reduced by ALMOST 50% as well as a major telesales pay restructering. Mid-level management jobs across the board are under review. Get ready for our seasonal greeter position to be a regular come and go thing to help keep retail stores open. Call centers will be fully reopened due to poor productivity from home so that party is coming to end with the potential excecption of about 10% having the option to remain at home based on kpi performance. All call center leadership will again be on-site. New hire hourly pay is higher than ever before but a pay review adjustment plan was denied for tenured reps even though they will now have to take on more duties due to manager reduction. A flat hourly rate is also being looked at for the store reps to "showcase" vzw's competitive hourly pay structure. Within 6 months this company will feel very different.
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Its gotten to the point where no one really likes going to work for this company so no one really cares when a customer leaves mad or without buying anything. Not enough incentive for us to GAF and no one wants to go above and beyond for this leadership or for the spare change
These people live in fake worlds. They think the calls they are on impact the bottom line when really the trickle down effect is almost non-existent. Lazy leadership is allowed to exist because no one has the ba--s to make a change. Force these leaders to work 1 day a week doing their employee's job for the next year instead of taking calls. 8 hours of learning and doing and teaching. No you can't sneak away and do anything else. The sharing of skills and knowledge both ways would be astounding! Not saying leaders would fail but help others succeed all while getting a reality check on what the job is like today. This isnt the verizon they remember. The gained knowledge and real change would put us back on top. Fake leaders will be exposed and/or quit to our benefit. Endless video calls need to stop. We communicate our ineptitude way too often.
The outsourcing of care has to be costing more than having our own employees, none of these people have a clue as to what they are doing, or for that matter do they care, what used to be a 5 minute call into a call center has now turned into a 55 minute game of put me on hold, transfer me, put me on hold etc, they also blatantly lie to customers and some are so d-mb they even write it in the notes!! How is it cost effective to have Customers call in 5 times looking for a resolution? Customer complain every day about how bad it is to call in, and if they do finally get a rep, they get a bullsh-t answer or just get sent to a store, it's embarrassing!!! As for Dms, what do they do except sit on calls all day with managers, this company Is so top heavy with management it's ridiculous. Commission has become a joke, so I can believe they'll pull the old. " We know you're not making as much so we've decided to pay you more hourly" like they did when we went to team commission, and at that point commission will be gone, and the company IS scared of the unions, they have created the union curiosity themselves, you can only take so much before people get pi---d, the union is the only tool many feel they have to fight back. And I can assure you, more stores are talking about going union, the company has made it's bed, now they have to lay in it
@1nzy+1i6AbgkN Then they are not actually opening are they? If it is out sourced it is not a VZW call center. If that is the way they are going then go ahead, continue the bleeding of customers with reps that don’t know what they are doing then wonder why there is so much churn.
Corporate call centers are going the way of IT. They'll be rebadged and handed to some vendor from the global south where labor is cheap. They won't even get the opportunity for severance.
September will be a bloodbath. Winters coming.
Just because they said call centers will reopen doesn't mean all of them will reopen or even corporate call centers. They are outsourcing most corporate wfh reps. The writings on the wall.
I would have believed you until you said call centers will be reopening. VZW was doing WFH before the pandemic hit. My entire floor was being forced either be laid off or go WFH. WFH saves so much on cost and we all know corporate does not give a sh-t about KPId. If they did they wouldn't be pushing for out sourcing
People saying this is “not true” and it’s “fake news” like they know what’s going on. The post could be from an executive with inside knowledge. Everyone wants to believe it’s not true but this company has a round of layoffs at least once every year. No one is safe, stop living with your head in the sand and wake up. No one retires from VZ. Go back to school, keep your resume updated, make new connections on LinkedIn, do whatever you can to prepare for a better career at a better company after VZ
Can't be true. The cost for this to work out would be insane, and they've outsourced half of the call center positions, restructured around certain call centers, and WFH has been overly beneficial. Part of this is true, most of it from a business standpoint would negatively impact Verizon into the holidays. In other words, they have until October to implement any major changes, and until Thanksgiving to decide who gets the pink-slip. With call volume what it is they will not be shifting away from WFH. If anything they will be contracting more outsourcing centers for Care & Telesales since they've struggled to fill the positions even as work from home. If these individuals actually knew what they were talking about I would be worried.
I would like to have whatever this person is smoking! What a garbage!
100 was a great pointless call
Thanks for the heads up. I expect a fair amount of this is true. The union stuff terrifies them. That should be a sign it's good for employees and bad for useless leaderships bonuses.
Fake News