VZW gives us DOG SH** and expects us to make WINE.
customer: I’d like to port 3 lines from Sprint.
Me: yay
*app on hold
*waiting 45 minutes for CORE to answer the phone and release the hold
*waiting another 25 minutes to be transferred to fraud team
Waiting another …..
Customer : this is ridiculous
*customer gets pi---d and left
Me 🤣🤣🤣 this is fu----g comical
And this is happening on the daily .
We look fu----g STUPID
You would like to port 4 lines from Sprint? Great! We have some wonderful promotions. Run the order CRASH. Try again CRASH. it’s at that point your Supv tells you “don’t you know you have to run the lines one at a time?” Seriously? Total embarrassment! In the old days we would give a courtesy credit to say we are sorry for the inconvenience. Two hours later, long after the store closes, the customers leave with our thanks for their patience.
I still wake up to nightmare about the awful hold music. You forgot the steps where systems crash and you have to create duplicate apps and repeat all that sh-t over again.
How is it that we can call core, be on hold for 45 minutes listening to that god aweful music that gets stuck in your head for the rest of the day... have someone else right next to you call and it goes right through????
That’s my biggest gripe. From our systems, to the customer service reps that give false information…nothing ever happens the way it’s supposed to. In the last week I’ve had 3 customers bring in iPhone 6’s and tell me someone “over the phone with Verizon” told them they’d get $800 for it. Once I break the news, I’m getting an earful. “There’s always something”, or “This company does nothing but lie.”.
Or, one of the newer issues, a credit app is approved and it shows you the spending limit, etc, so you start pitching your sale and talking numbers, then all of a sudden there’s a hold. The system says we need this and that from said customer, then we have to call and hope there’s not a long hold. We look so incompetent, and I hate the awkwardness it brings to face-to-face conversations.
TO OP! FACTS!!! quote of the year right there. Ahahahahaha
@1lbs+1bePF0yc And what does doing all that net you ? The stores total sales account for about 10-15% of the monthly commission which is about $100-$200. That is incredibly low for a huge effort that you and the team are putting in. If you are working in a higher volume store all you need to do is clerk pretty much everything because your ultimately selling 2-3 times more and seeing much higher traffic. How is anyone ever going to get terminated if they are doing 3 times more work then at smaller location ?
Not that I agree with the multi-quote stuff BUT I’ve done that and sold VZH, VZP-MD and Get more on 3-5 line port. If you are a salesperson you can show the the value and why it could impact them. Are you letting them know all their options? Are you connecting with them? It’s all about how you spin it. However it should be case by case.
Or....... let’s print out 3 quotes in a touchless environment and the customer AlWAYS chooses the lowest quote. Duh.
Or how about customer comes in wanting to switch. Management wants you to build a quote with Get More Unlimited, Verizon Protect multidevice and vzp home. Customer walks or you get written up. Makes sense.