Anyone else always have 1 or 2 things missing from their nike.com orders? Why can't they get their stuff figured out like Amazons. At this point, Nike customer care probably thinks I'm trying to scam them by requesting all these refunds.
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@1idj Nike’s current CEO has marked Supply Chain as one of the lowest priority cost centers. We’ve made almost no investments in this space over the last few years. Anything progress that has been managed was paid for with a stick of used chewing gum.
No exaggeration. It’s to the point that if thing would cost $500,000 but save $1,000,000 every year… you guessed it, not in the budget. They would rather buy their buddy’s AI/crypto/consultant/(what other sweetheart deals have I forgotten?) company with that money.
Blame Accenture.
Ordering from nike.com has been really frustrating for years, but how is it possible an order for a pair of shoes takes full two and half weeks to deliver? That has been my experience the last few orders. In the age of Amazon's next day deliveries, 2.5 weeks is absolutely absurd. And we pretend to be a digital direct to consumer company?
Nike.com is one of the worst online shopping experiences, bare none.
You have no idea how long something will take to get to you.
Once order is placed, you have no idea it was successful.
Minutes, hours, days go by and you might get an order confirmation email.
No shipping speed will get you the product fast, got to wait three days for them to find their așșes first and then lucky you if that thing ships on day four.
Whatever d-mbaŚś order status thing they use is absolutely the worst experience, hate yourself lately? Good, try reading that thing as punishment.
You think you got it delivered? Sure you do. Emails says delivered but hee hee, you can’t find it.
Then look at the app. The order status says pending or shipped, the email you got says delivered. You have the product on the ground ready to wash a week later, the app status still says any status but delivered. I have year old product from when I started that’s still not delivered.
Hate yourself a little more? Go click on an old order and try to reorder anything. Su---r, nothing is in stock, all out of season, but damňed if anyone ídiot couldn’t do better, you’d expect to get going on something similar at least but you get zilch. Lost sales every turn.
And the worst part, ya call them. Yup, and so does a million literal other people, millions and millions of calls and chats and we spend tens of millions on phone calls and chats for this; a broken site experience. The worst the site is, the more calls and chats we get, the more of those we get, the more sophisticated the solution is to try to reduce it.
The team who answers the calls tout the build of multimillion dollar experiences to automate that garbage when none of it needs to exist. Just fix nike.com and it would all go away. But because nike.com is so bad, the cost of that just exponentially skyrockets and no one cares.
Everything is so bad that the team watches for VIP orders in the system and they escalate and speed them up to hide the mess.
And then you have boneheads like JD who never experience it because he doesn’t eat his own dog food. Never will, lazy pos. How long has he been here? Way longer than me and he could have seen how horrible the experience is if he just created an account that didn’t use his name and used it. Like, my dude, borrow your neighbors account, not that hard.
Sadly the sr leaders just want to collect a paycheck and blow each other.
Gotta do the basics right, none of the fancy sh-t works without being able to do the basics of pick-pack-ship and keep your perpetual inventory accurate. Need a lot of focus on the core OTC processes, from start to finish. We make everything so complicated we shoot ourselves in the foot constantly. Never get there as long as the silos and fiefdoms are acting selfishly. OTC is one integrated process, not many silos working against each other, fighting for attention and scraps.
Nike’s direct business operations from the digital order to the fulfillment facilities is a sh*t show. It’s a miracle any orders are ever accurate
No but I’ve had 3 of my long last 3 orders get canceled or not shipped for some unexplainable reason
same...also many other problems with orders in general.
it aligns with the timing of when they moved a lot of the tech to India.......big surprise.....throw 100's of people at a code and you wind up with code base that is 100x harder to maintain.....see this happen over and over in the industry.
You get what you pay for and better off just to pay the right people to do it locally.