Is there a Follett advantage anymore?
9 replies (most recent on top)
No there isn't. As another person stated, they can get what they want far cheaper elsewhere. Our staff is so stressed out that customer service is being affected. I can't put a fake a-s smile on my face while the register crashes for the 3rd time today, the phone is ringing off the hook, I have 4 pages of online orders to pick/confirm and a customer wants me to check a size in back stock when I know we don't have it. Yep. I'm happy to lucky!!
They are following the same death cycle as many failed business. Raise prices in the face of declining market share and cut staff to bare minimum which then only fuels a further drop in market share. Repeat cycle until you are out of business.
Perhaps executives should be asking this question before it’s too late.
I think we have reached the point of no return.
Perhaps executives should be asking this question before it’s too late.
Follett has reduced the relevance of campus stores through failed strategies to the point that most students have discovered ways to obtain what they need outside campus stores. Perhaps there is no longer a need for campus stores to exist for purchasing course materials and spirit wear and gifts.
When the Follett Family owned the business I marked off the failures to 5th gen failure. They didn't have the work ethic or smarts of the previous generations.
Their final solution was to throw in the towel and get what they could out of the business.
James River? They have a plan we just can't see it yet. They KNOW many stores are failing.
More like: Follett TAKES Advantage.
The campuses won't know what hit them until the sales are low and the commission doesn't meet their expectations. Then the RMs will ask something stupid like "Why were sales down" - let me think maybe cause my CM was covering the registers and not entering adoptions and my part timers were home instead of shelving the books and stocking the school supplies and replenishing the clothing. Other than that I don't know.
No. If there was, the company would not be struggling.