Thread regarding Verizon Wireless layoffs

Customer my baby momma turned my phone off. Can I get all the money back I paid on it?

Sadly the company will not have your back

I just check people back into the queue, say I’ll help you when your turn comes. When their turn comes I have them press all the buttons and then they feel stupid for making such a big deal and also realizing how easy it is. I don’t ever have escalations like you say because I just stay nice and then I show them how foolish they are being by walking them through it. Do I want to scream every time someone asks me, « do I press continue » when that is the only button on the screen? Yes, and usually I don’t dignify it with a response or I say, that’s a personal decision.

Stop saying no… isn’t there a subreddit called malicious compliance? Yes mr customer set up on our wifi, feel free. Stand here for 70 minutes setting up your phone. Do it. Most people don’t when you say yeah ofc I’m happy to guide you through it. « Oh so I can do all this on my own? » don’t take yourself so seriously..

ISPU customer: I'm here to pick up my to go order... can I get a table and just eat here? Sorry we don't have any open tables right now... you would need an appointment/reservation to have us seat you. No, I purchased stuff and you need to serve me now. Sorry, you ordered to go. I have other customers that have waited their turn. Also, they are microwave dinners so just follow these simple instructions. No, I want you to push the buttons. This is horrible service. No, Karen, you are just a rude entitled line skipping priss looking down your nose and need to be nice to people. Bye.

To answer this .. customer chose in store pickup to cut the “line” get their order and GO!! It is not the carrier responsibility for the content of people’s phones we are the service provider can you make a call?? Yes or no?? Can you text?? Yes or no?? If the answer is yes our job is done!! Period!! This shouldn’t even be a conversation with customers any more iPhones have been out well over 10 years now and androids just the same half these customers have been sitting on their phones for years and not once tried to educate themselves on their device they use daily!?! If a customer gets a new Eve box they understand they will lose the content of the dvr when they get a new box why is it so damn difficult for people of 2021 (21 yearssss in the new millennium) that their content is their responsibility set up and go has been gone a long time we are a technology company which means it is forever changing these d-mb a-s customers need to realize that period!! Shape up or ship out

@1euq+1aXpriCA It wasn’t that long ago ...maybe 4-5 years that Verizon stop promoting “ set up and go”. The reps at the time were even rated on it with customer surveys. So for many years we did it all for the customer not just because it was expected but also part of our jobs. Now we have “ set up later “. It went from one extreme to another and most still find it odd we get pushback from customers as to why they are shocked we push set up at home. Verizon created this beast and I don’t see customers coming full circle with the new way of doing things for another 5-10 years.

It's VZW's fault if you really think about it. VZW has created a culture that we will cater to their every need and even wipe their a-s.

I get custs doing the same thing. complaining that stuff isnt being transferred. But I doeducate them and show them how to do it. They huff and puff. but then they get it. I also talk to them and bring up an analogy. When you buy a car you dont ask the salesman to transfer your trash from one car to the next or a realtor for move your furniture from one house to another. Thats when they get it

Hummm, I would agree that they should not have "gone off". However, it also shows that you provide no value to the transaction. Basically it appears they placed an online order for store pick-up. They should have requested shipment to their home and saved a trip to the store. Basically, you are a clerk who provides no services or value.

So, the real question is why would the company want to keep paying people that add no value or service. Isn't that what indirect is all about?