They need to monitor the salaried employees wasting time! They kept people on that should have been fired months ago! Who were doing nothing!! Now They are breathing down our necks and we have to be moving on our PC within 59 seconds a Show me you’re trying to fire us without telling us. They are 100% @ssholes and deserve to be scrambling and looking like clowns in the healthcare industry.
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To the people stereotyping Indian contractors, as a former employee let me give you a hint on something:
No one knows what the he-l they're doing on the IT side at Humana because the executives philosophy has been to burn the knowledge experts of their systems to the ground and try to micromanage them, then contract out their 'expertise' to save money. Whether it's Kyndryl or some offshore firm like Syntel, no one knows what the he-l they're doing because the C-suite execs, SVPs, and AVPs have NEVER made it a priority for Humana to properly build its foundation on fundamentals, documentation, and streamline the knowledge across the organization easily. Some of the smartest and hard working people I've worked with there came from India, and some of the laziest and d-mbest came local and only got there because they stayed in a seat long enough. Those things don't matter.
Execs have vendors like Microsoft, IBM, and all the other 200 ones Humana deals with putting nice Powerpoints prepared by sales people and subordinates so they can sit there and say things like "oh Agile/DevOps/SAFeCloud/AI" will save us through these vendors and contractors, what do you think happens?
Meanwhile you have some unmapped obscure shell script connected to running some Oracle or COBOL in a batch processes over and over, written by a guy who left the company a decade ago that is handling the bulk of a batch job for payment processing, enrollment, or some other business process tied into an old COBOL application spruced up with a nice frontend - and when it fails NO ONE at Humana itself knows how to fix it or even how it interconnects to everything else. How the he-l is a contractor or vendor supposed to fix something that internally no one knows what to do with?
That's what you get from this C-suite, the SVPs, and AVPs in the organization. A lot of fluff because no one wants to do the hard work to dig into the foundation and build out documentation and fundamentals to correct things the right way. And those who want to get ran off because they get tired of being beat down by the lecture stick of keeping things running, unable to get movement to fix it the right way, then they hire consultants or vendors to explain it all to them in powerpoints.
Tl;dr: hire execs and VPs who know what the he-l they're doing, instead of ones smiling through their teeth on Zoom calls reading Powerpoints all day from DC or wherever they're located. The peter principle and Dunning-Kruger effect is high in Humana.
Post ID: @1bxh+1rREfT9g Blame the people doing the offshoring. You have no idea what I have experience with. I have worked with groups in India, Philippines, Jamaica and even Ireland. Don't blame them if you overpriced yourself.
Hey @@1nnt+1rREfT9g - I've worked with these useless Indians for over 25 years as IT contractors. It's all a scam. Their oldest mentors don't have the experience to train and pass on best practices. The internet saved/allowed them to spread their ignorance world wide.
Don't be lecturing me until you've had to deal with their complete lack of accountability and "providing for their families". Cry me a river. What do you think employees are doing?
Remoras attached to sharks "Provide for their families". Su-king blood out of the shark, providing no value in the process, but not ki-ling the host.
The Indian Offshore model is known to anyone who has studied it and had to try and endure it. I'm guessing...you don't have a clue on how it works and don't care to learn.
Humana is the Dollar Store of IT. Employing 5 offshore contractors at $25-$30 an hour who DON'T DO ANYTHING is still less productive than hiring someone who knows what they're doing at 1/2 that.
I’ve been a salaried employee my entire time at Humana and while we are not monitored by the garbage Verint spyware like hourly associates are, we are expected per our leaders to perform above and beyond if we want to be rated a “full”. Expected to work 50 plus hours a week. No flexibility of 4-10 hour shifts either because we’re expected to work from 7-7 every week day and be available at a moments notice to help in areas we’re not even familiar with whenever the need arises. Team has been told they need to cancel days off and to work their time off around their obligations here at Humana. Frankly, this is illegal.
Post ID: @ust+1rREfT9g "offshore useless Indian contractors who are worthless. Really? You went there with your comments.
Offshore workers are doing the same as you, putting food on the table. You think your terms and conditions su-k? try being in their shoes. If you have only just discovered that Humana is not a company worth breaking a sweat over, then it's your fault. In the last 10 years there has been a constant layoff process and everyone has been aware of that. If you didn't have the ability to do what those " offshore useless Indian contractors who are worthless."., have done and found a different job, you are to blame.
I'm a salaried employee and while I don't have to "wiggle" my mouse every 59 secs. I also work about 52 hours a week no overtime
The way they assign people to different tasks that they are unsuited for is ridiculous. Metrics are expected to be met for people who are moved into totally different roles on a daily basis. How can we expect associates to be STARS in their roles if they are moved around all the time? When my leader was asked a similar question, she blamed it on her leader. Round and round it goes.
Oh yeah - Humana stock down 24% from last year ? Why are the leaders not held accountable for this? It is an embarrassment for every single executive in this company. Do. Something.
My experience is that it's the offshore useless Indian contractors who are worthless.
I'm sure there are employees who are too (as in any company) - but at least employees have a stake in the game. Contractors' incentive is to take as long as possible to do anything since actually being productive could cost them their jobs.