Every day i come in a good mood, I clock in, check my email and immediately become frustrated with the level of micro management that is rolled down from director to district manager. It is a bunch of emails scheduling a barrage of calls, trackers and calls about the trackers. Word of advice, stop pressing!! You are making it unbearable, your ways are antiquated and un motivating. When i read messages or emails from you i become demoralized
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Management would rather have the store with one rep while they stand there on a call but still make people do business calls. I have not gotten anything from those freaking business calls ever. Yet they still push those. I have literally on many occasions been sent to do calls and leave one other rep taking customers with a queue. AND THEY WONDER WHATS GOING ON WITH POSTPAID ADDS!??
It would be more tolerable if we all quit. Found another job. And never thought about this company or its micromanaging tactics ever again.
It would be more tolerable if we went back to individual comp.
It’s getting bad, clearly all due to poor sales performance. Verizon has started resorting to hiring a lot of outside people for SM,GM and R2B Specialists. All the young kids we hiring that have zero sales experience aren’t ramping up quick enough.
Wonder which brainiac the “Sales Sequence” ?
Make sure you email your quotes
Maybe if Verizon actually sold services people wanted - not the ones they don’t (vzhp). Or the products actually worked (5g home). But noooo you messed up and bought the wrong spectrum so the base of the business can’t sell itself anymore. Stop coming down on the reps that are ethical and praising those slamming. Problem is all the way at the top when the DM tells you to just quote everything despite a need and hope they don’t argue, that’s slamming and you wonder why customers keep leaving. This company needs a reality check or it’s about to have a class action lawsuit.
As a Supervisor in Customer Service, I'll be honest, we're drowning in busy work. Having 20 people per team, we don't have time to have any meaningful interactions. Kick starts, service experience, skill builder, goal check ins, behavior forms for each person is insane. No one even reads the documentation anyway, and it takes 45 minutes to review a call and provide an accurate feedback form. Not to mention being in support chats hours a day, doing our OLTs, going to two hour long SM team meetings each week, Director meetings, prep and deliver two 45 minute weekly connects, review timesheets, dealing with employee system issues and now I'm hearing from other Supervisors on the Reddit forums that they're already rolling out having us do customer call backs who request it in surveys now.
We're beyond max capacity of what we can do in a given day, because everyone above the SM level isn't aware what our normal day to day activities even consist of. They think we have all the time in the world and all they do is pile up work and add more people to our teams.
I'm actually sorry to all the people we work with on our teams, I would love to actually have time to answer your questions and have a normal conversation with you, but with the amount of meaningless work they piled on, you're on your own. We don't have time to do anything other than our normal check boxes and it's getting worse.
Hans needs a new Ferrari back to work
@1apx+1jD8WMOM that's very normal here in Miami, especially with our DM.
He only comes to the store to take photos and smile like an id--t. Then posting his photos that winners win. That guy is nothing but a worthless check nothing of knowledge about what really happens at the store day to day.
"Everything ok, if anything call me"
"Hey DM, I am calling you because of this, sorry man I can't do anything talk to your manager"
"It is what it is"
But, as soon as we get customer buying 5G Home is all happy trying to be cool with us knowing that in a week that 5G is coming back.
Hahahaha, quite funny how the micromanagers “themselves” are crying bcz of the micromanagement practiced towards them. Did you get VZ Home, did u close SMB? Did you get Set up & go, view together? Sounds familiar? Bottom line, did you slam the customer so we can take a picture together & look great for the day! 😆
If a DM has calls during store hours, they don't get it.
Sooo glad I quit working for this absolute joke of a company! Goodluck out there vteamers
with a company losing money left and right they are going to be micro managing all the time!
We have a 30 minute call in the morning and 30 minutes in the afternoon just to talk about activity. And yes this is when I play my candy crush game, complete waste of time.
They are so removed from the actual work that they would have nothing to talk about if we did not update them. This is the level that needs a reduction in headcount.
Leaders if the business who don't know how to do my job are telling me how to do my job. Oxymoron isn't it??
Would you get off here and update the tracker in Google sheets? I'm trying to get ready for a call with leadership.
Leaders... 30 conference calls a week do not help the team. They make the manager lazier playing candy crush while you're talking. Less conference calls more floor time.
No more vehicle allowance either. Seems like they want to push sales people out to avoid paying severance.
These so called leaders don't understand that leaders hire leaders who hire leaders who are incompetent from the top to the bottom. You're incompetent and it rolls down to us who are front facing. It's not our fault you're ruining the customers experience... We just have to suffer for it.
Must be Northern New England.
please update your forecast