10 years later and still not fully integrated with SAP. Different CRM, orgs, leadership, governance, legal etc. Does SAP not have the will to finalize this merger or is the plan to spin it off?
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@15ea how can expense and invoice be handled by AI?
If SAP plans to k**L Travel in Concur altogether , Invoice and Expense dealt by AI , what happens to the teams in Concur working for BDC ?
Looks like SAP is finally getting its wish to get away from Concur T&E. The new merger with Amex is the plan to cut the head of Concur off the SAP neck. Worked at Concur and left running for Amex after the VERP because I saw the writing on the wall. My buddies still at Concur are not being told anything. According to the top, off record, at Amex we will be taking over 100% of the travel side and SAP wanted it done yesterday. So everyone on the Concur Travel end will be cut in small increments with the rest cut in early 26. Concur expense and invoice is going to be automated with AI as much as possible and their department will be cut by more than half. Concur was a great company to work for and SAP ki-led the corporate culture. Worst mistake Concur made was selling to SAP. They knew SAP destroyed every company they ever purchased.
I f** hope Concur gets divested so we are away from SAPs further destruction
@18f+1jj02xzz2 Maybe for your department area
I’m in a region where it’s part of Finance + Procurement. Concur is definitely not its own product
Not correct: "Now it’s part of the Office of the CFO/Financial Spend Management to align with the Business suite."
In the recent reorg, Concur is a solution area of its own, and an L1 level of its own in Product Engineering, not part of Finance and Spend solution area.
Engineering has been bled dry, we've had a hiring freeze for nearly half a decade and more and more has been shipped off to globalization services who couldn't engineer if you gave them a socket set. Add to that last year's decimation and you have a perfect storm of decline till it's just another piece of cr-p hanging off the end of S4 on btp just like sap's old t&e product.
Concur has suffered from a lack of real, targeted and meaningful investment, this has (As a previous poster mentioned), meant that Concur lost a lot of its competitive edge. The T&E products are old and no longer best in class.The people there are loyal and care, but (like the rest of SAP), the everlasting specter of layoffs is taking its toll!
I feel for the people working in Product Management, there’s been very few enhancements that completely fulfil the required needs of customers. A number of Concur’s partner solutions bolt-on poorly, and clients must get weary of working with and being invoiced by multiple companies for their T&E platform.
Concur will just be another good company that has been neglected and bled dry by SAP. SAP appears to be the place where good ideas and good companies go to die. If companies are divested, they get wheeled out on life support. There are exceptions, but not many (Qualtrics).
If Concur is divested, it will bounce around in the financial markets for a few years, and eventually, be picked clean by some PE company!
There were rumors that SAP was shopping Concur in ‘19, then Covid hit and they had to back off from that strategy. In my role I frequently deal with Concur sales and client success/solutions types. I know those two groups were hit hard by VERP and layoffs over the last year or so. They are mostly very good at what they do, and SAP has worked to integrate those groups further in the last couple years. They now have open headcount and I’m not sure if they are backfills or they are growing, but either way it seems like Concur is one of the first groups to have open requisitions SAP is looking to fill. Have no idea what that means for the next couple years as digital hub and digital sales motions come to the forefront. I doubt Concur will be untouched, but I would be surprised to see major changes given the revenue and bottom line they bring in, plus having what seems to be mostly quality employees.
Digital hub is building out an SMB sales model that’s similar to Concur called digital sales. Concur SMB will definitely not stay the same especially with the Partner Driven Model and this taking effect and being built out. I’m in a region where they have just started building out this digital sales motion and guess what has helped out digital sales kick start? The Concur SMB segment. Digital hub is getting serious investment and all LOB demand generation already falls into Digital Hub apart from Concur so it’s just a matter of time. I will give it maximum till 2026
SMB is where Concur has the MOST new entrants and competition for new biz, at least in the US.. 10 years ago SAP thought Concur could help them downmarket. It has taken too long and the competitive advantage is T&E has eroded.
SMB sales is the same (For now). Most other SMB functions are not seeing many changes at this time. I did notice “Partner-first” approach on New Zealand going into effect, (I believe this year). Maybe this a harbinger of what’s to come? I don’t know how SAP cuts up the revenue pie with partners, but SMB does a lot business and sharing this with partners would hit the bottom-line (Even after large layoffs). They could absorb functions into SAP for sure, the sales-side, I’m not so sure.
Concur sales may have moved, not sure, but engineering hasn't and is going to be on its own with the new platform org inside p&e so is still a special snowflake
In my opinion it felt Concur was never really part of ISBN because it’s still not integrated with SAP. It seems Concur was included under ISBN to make up the numbers because management realised it was making money out of the other solutions along with S4 Hana. Now it’s part of the Office of the CFO/Financial Spend Management to align with the Business suite. TBH management introduced the Business Suites too late in the game. Oracle did this 9 years ago introducing their E-Business suite when they acquired Netsuite, it also seems management do not know where to place Concur, it’s been 11 years since the acquisition and it’s still operating different softwares and processes. It’s only been the last two years SAP started aligning Concur with SAP. People also forget Concur is separated into two BU ENT and SMB. ENT is predominantly almost absorbed by SAP but SMB is still pretty much left somewhat alone operationally except for the layoffs here and there that have been happening in the last 3 years to consolidate smaller and duplicate teams. I’m sure we will see more changes especially for SMB in the next 2 years. Reality is most businesses have to make changes to make money for the shareholders. Unfortunately laying off staff is one of the by product of these changes.
Yes, they will begin laying off Concur, Ariba and Fieldglass. They are trying to absorb these solutions into the Suite and eliminate the siloed departments. I am already applying for jobs.
Concur will change quite drastically the next 2 years we are starting to see the changes happen not just layoffs. Rebranding a few times with ISBN the last few years and now the move to the office of the CFO rebrand it’s just a matter of time. You would be delusional to think things will stay the same
Ariba is already integrated
Ariba is in a similar situation, no?