Does anyone know whether there will there be layoffs in the NCC?
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@11s why? It's cheap land n got tax breaks. It's like India over there so plenty of cheap labor too
@11t my experience with IT programmers from ACN in India is that they take twice as long to program simple code & they sc--w it up three times before they get it right. TIAA thinks they are saving 50 % in labor costs shipping offshore, but that savings is eaten right up after the rework, extra time, errors, and client losses.
Yes
AI su-ks at TIAA. I DON'T think this company will be able to successfully deploy AI agents to replace human agents anytime soon. Accenture has sc--wed up little talent TIAA had. All talented engineers left the company. What's left is the is leftover that's talentless. So I won't worry about AI but offshoring is the real threat now
@pk in the next 4-5 yrs with the massive expansion of AI technology, looking back the build out in Frisco will go down as one of the dummest moves in TIAA history
Whenever I hear people talk about life in the NCC, I think of the movie “Office Space” and that insufferable manager Bill Lumbergh.
• "Yeah, hi. I'm gonna need you to come in on Saturday... yeah."
• "Oh, oh, and I almost forgot. Ahh, I'm also gonna need you to go ahead and come in on Sunday, too."
• "Milt, um, I'm gonna need you to go ahead and move you downstairs into storage B."
lol NCC is safe for now. Ai isn’t as advanced as people believe and even if it was TIAA is very conservative when using it. Also, if we could move the NCC roles to the Philippines then they would have already been outsourced to Accenture. Unless there’s some magical way of getting around being licensed to complete the NCC roles, you’re more likely to get let go from not meeting performance metrics than layed off
The NCC continues to hire in high volumes. There’s already a November class scheduled.
It’s bound to happen. With AI, and the movement of resources to the Phillipines & India, call center attrition is likely. Are call volumes going down ? Right now they are high due to quarterly statements.