Turns out we can’t refuse a customer not wearing a mask. I’m on the main registers today when a customer (actually husband and wife) approach my register without masks on. I’m in a state with a “universal masking” law. Everyone wears a mask everywhere, no exceptions. I tell them they need masks, they tell me no, this exchange is witnessed by the ops ASM who tells me to go site in his office, he completes the sale and a few minutes later the store manager and ops asm come in. I’m told that I can’t refuse to assist a customer if they aren’t wearing a mask.
So there you have it #profitsbeforepeople