#pmt

My aunt called me for help cuz she called in about going over her data and the rep told her if she sees bars of signal that means her data is on and she needs to make those go away by turning wifi on and cellular off. So the rep walked her thru doing that, but the bars of signal were still there and they spent 2 hours trying to “fix” that to make sure she doesn’t use cellular data and go over her 10gb plan. My Aunt finally just told the rep she had to go then called me later and I was like “yeah no u want to see the staircase going up to the right that’s ur signal for calls…” and that seeing 4g instead of the wifi symbol is how u know ur cellular data is on. My Aunt said she asked the rep where she was located and she told her the Philippines. I called in to help my neighbor make a payment on his hospitalized in a coma wife’s account and had to tell the rep, who was obviously in a call center by the background noise Aka a vendor, to use CTI to transfer me to #PMT. I have a hard time believing the so called data that says the vendor reps perform better than us, that’s just them fudging the numbers to show stakeholders and convince them to go outsourced and oh it saves us a lot of money yippee!