If anyone is thinking about being at USAA long term I encourage you to think again, while there are many good things about working at UsAA there are MANY bad things one being the leadership, managers who take a do as I say and not as I do approach... — read more 

I havent been going in 4 days sometimes 2 or 3 at the most but have not heard a peep.

https://www.expressnews.com/business/article/usaa-ceo-pay-raise-executives-insurance-18708115.php

Bank is trying to fix things by following ECIO and trying Agile. However, they’re running lean and have existing teams enact Agile without training or hiring Agile folks. They’re also becoming less flexible, with BSB a complete nightmare to be in... — read more 

https://www.expressnews.com/business/article/usaa-ceo-pay-raise-executives-insurance-18708115.php

Anyone else notice Employee Relations has changed. They no longer help us resolve conflict. It’s now a part of the service center. The ER leadership is a big joke.

A Few Days back with USAA Auto. Paid a super premium for privilege of returning. 7+ Bugs noted along the way. Clearly limited technical QA all around. IVR Voice and DTMF read fail on call in. Underqualified agent is not listening to what I'm... — read more 

EMG: Talent Development: Hire your friends from your previous company. For example: P&C CRO hiring his two friends from American Family. Both at VP level and they both get opportunity to work remotely from Wisconsin. And USAA will pay for their... — read more 

My departments regularly running out of work / work is being created to keep people busy. Hard to ignore

I made a post yesterday about a certain person at the top of ECIO getting kick backs from her friends in the suppliers she has made that we only use them and them alone. I know for a fact one of the suppliers she choose has a 79% markup. Most in... — read more 

First Wayne got his feelings hurt with the honest feedback from EJS, so he got rid of it. Employees started to use PULSE, that led to a 39% employee satisfaction, so now that’s being changed to quarterly. Now word is that The Post is being... — read more 

That is all. Do with this information what you will. As layoffs begin to slow and Wayne attempts to do damage control on his reputation, let’s not forget how much heartache, frustration, and stress he’s caused for us and our former colleagues... — read more 

Welp, bonus happened. How many turned in their notices? LOL!

Get out while you can. ECIO is a mess and not going to change anytime soon. The top is tainted and if you aren’t a “yes man”, you will be eliminated.

Wayne’s blog means next week local SA newspaper will release his pay increase for 2023 and it will show a big increase. How big you ask? My bet between 50 and 100%! Don’t be fooled, this is a lame attempt of damage control. He even had Comms team... — read more 

Looks like somebody that’s in charge of making sure we get paid, or most instances paid early, completely sc--wed up something. According to Reddit, somebody on connect found out that USAA had a payroll problem reported. So when is the one of the... — read more 

Saw on LinkedIn WP’s posted last week at Creech AFB with EC and Board Members “from earlier this month.” It is no coincidence that Creech is near Las Vegas where the NFL hosted the Super Bowl “earlier this month” and, for which, USAA is an official... — read more 

Layoffs Target Remote Workers More Than In-Office Staff https://www.pymnts.com/payroll/2024/layoffs-target-remote-workers-more-than-in-office-staff/

Have any 2023 retirees (post 7/1) received any info regarding their prorated performance bonus, ie rating, % awarded (not CoSA score), amount?

I am shocked.

This one was pretty sad. An employee got a partially met expectations last year for 2022 and never knew what he did wrong. So he took it on himself to do more and be even better in 2023. Performance review for 2023 still came in at partially met... — read more 

I just learned that South Texas Radiology Imaging Centers are out of network for Cigna, which seems strange to me since STRIC is a major provider in San Antonio and used to be in-network for USAA’s Aetna plan. I also heard that this might change... — read more 

Still waiting on our W-2s over here for those who were fired, laid off, or resigned/retired in 2023. Guess that ADP replacement isn’t working out so well. Not like I wanted to submit my taxes early to get that refund THANKS... — read more 

Can we get our managers and their bosses to do our jobs for just a few days? Considering the expectations they are placing on us, I'm convinced none of them have any idea what any of us do. Or they do and they don't care, and I honestly don't know... — read more 

Sure we have an organizational hierarchy but the obsession with subordination is creepy and gross, doubly so when it's a male manager and female employee. Seems like a pretext for those who never earned that title to play "officer" in a Full Metal... — read more 

I can’t figure out how to word this question or if it’s even a good one. It just seems odd that a company who puts America first would outsource jobs. Considering our goal is to have 20% of our staff be former military people that policy also reduces... — read more 

Why has no one discussed the FACT that the EMG has picked winners and losers in this RTO farce? Do you not know that they have "grandfathered" huge numbers of employees based on their USAA start dates? It's only something like three years ago, too... — read more 

I left 2nd Q last year just wondering how everyone is holding up?

Maybe it will happen. What say you Peacuck?

confused on why anyone would stay if their experience is as bad as the comments indicate. thousands of jobs in the banking sector. how bout do something other than complain and make some room for people who want to be at USAA. here's a thought, do... — read more 

Ugh, really? How old are we?

I’ve been frustrated with the processes and technology this coming uses for years even when needing to complete simple tasks. The news stories as of late about fraud and regulatory violations is especially concerning. The company is... — read more 

What are your thoughts on starting in April pulse and employee satisfaction surveys are just 4 times a year 2 times for pulse and 2 times for employee satisfaction survey. Think and say what you want about pulse but now I feel like we don’t have a... — read more 

Bed Bugs found B03E. Which one of you brought in bed bugs to protest RTO, I’ll have to say that was a brilliant move. Next time, can you drop a few of them in the executive wing as well. Bed Bugs > RTO

Please pack up your dog and pony show and your annoying laughs. Take that rodeo back to BoA where u and your BFFs jacked it up

Here are some simple actions you can take to let execs know we're not backing down. Take them or leave them. Do not buy anything when you're on campus. Execs are doing everything they can to justify the open campus. Since we're already spending... — read more 

New bank VP announced and he’s remote! Rules for the and not for me!!!

I just want to encourage those that are tired of outdated policies like RTO to keep on fighting. Wayne said RTO isn't changing, but don't let that stop you from tanking Pulse. If he wanted a game of tug-o-war, then he started it. Keep being honest... — read more