“After careful consideration, we made the difficult decision to eliminate approximately 220 roles,” USAA Public Relations Director Roger Wildermuth told the Business Journal. “USAA continues to hire, including approximately 2,900 jobs filled so far... — read more 

He was also hired as remote and required to travel. It’s crazy Jeff Kennedy immediately took over his role as succession planning put to play. WOW

I’ve been with USAA for about 15 years now, so I’ve seen good and bad years as well. Overall things are not as bad as you see in some other insurance companies today – Based on what I am reading between lines, LAYOFFs will be annual thing going... — read more 

Hopefully there will be Job Opportunities now that Navy Fed grabbed this contract. I wonder if USAA even tried. Or if we could handle it. https://www.stripes.com/theaters/asia_pacific/2024-04-09/community-bank-navy-federal-military-13514467.html — read more 

So I guess she really was not taking time away for family as we were told? Her LI profile shows her new gig as CEO of a some HR company https://www.linkedin.com/in/tamla-oates-forney-3723238 I never worked with her and only saw her present in town... — read more 

Seems like nobody cares anymore, no? Ive seen people show up whenever with no penelties, managers too…

I'm thinking of getting a new job elsewhere just so I can work somewhere with a better atmosphere. This is not healthy.

Don't go to HR or employee relationship to make complaints anymore. Any individual who receives the pay check from USAA won't do anything in your favor. If you have a strong case, report wrongdoings of your boss directly to state and federal... — read more 

With the news of recent layoffs, do we anticipate that there will be a respite for at least a little while, or should we expect more in the next few weeks?

Team, you’ve provided feedback that you would like transparent communication, so I’ve decided to start a new weekly update here. For this week, I’ve some good news and I’ve some bad news. Starting with the bad news. Bad news: We (EC) made the tough... — read more 

Have been enduring a bully situation for six months from a former attorney that loves to spin the truth and treat people as if they are being prosecuted in a court room. Last week, opened HR case #2 against this ECIO Info Gov Director for bullying... — read more 

I'm going to assume that layoffs are not done. Does anybody know which groups will be hit tomorrow?

This week will be one long week.

With the supposed RIFs happening this Thursday, when are the directors notified that they need to make cuts to their teams, or have they already been notified?

Ki-l the Post and use this garbage to have heartfelt chats with 39K employees? Opsie dopsie, I meant 37K or was it 35K employees once they gut Bank this month and continue to P-I-P out all reps. Anyways, utter GARBAGE. Heard there is a major... — read more 

I have to wonder what am I still doing here considering I don't see a way to advance my career.

As some of us wait for the newest season of Bridgerton to drop and provide us with more insightful observations from dear Lady Whistledown, allow me, Lord or Lady Veritas (you choose) to step in and fill your time with some unfortunate truths not in... — read more 

Previous CHRO Tamla allegedly left the company because she needed to focus on what is most important, her well-being, her family, and her faith. I guess she determined that none of those things were really very important, as she now serves on Boards... — read more 

Is a sh-t show. That’s all.

Layoffs next Thursday: BBRC (Advisory, Quality, Program Teams). Anywhere from 15-20% trimming. Heavily targeted around leads in program teams, quality org, and advisory teams. I haven’t posted in about a year as I haven’t had reliable information... — read more 

Any insight as to when the next round of layoffs will be occurring? Specifically wondering about Bank.

Since they want RTO they need to truly ensure these exceptions are truly valid. People are making up every excuse to have a doctor sign off. I hope they stop them.

Found out recently that we fell from F100 to F200, and we’ll probably go down to F300. I’ve had a couple of recruiters mention that there have been LinkedIn posts from senior leadership in other corporations about how bad the company is doing and the... — read more 

I submitted my complaint to Ethics about my leader having favoritism. I asked them what the process would be. I was told that it depends on someone else. I didn’t realize that they dont do any investigations. I was told that they are FORced to... — read more 

Anyone else notice there are more than the usual HR folks in HO today, or is it just me? I’ve seen them everywhere in the cafe and huddled together when I grabbed my coffee this morning. Maybe I’m paranoid, but doubt it.

Rumor is there’s big news this week in AML dept. Anyone hear the same?

What is going on with USAA? I’ve read so far a few employees have been terminated days if not hours after reporting issues to HR! According to one post, the OP stated HR told them that they “made a false claim” about manager harassment and fired... — read more 

https://sanantonioreport.org/usaa-ceo-compensation-rose-dramatically-2023-customer-premiums/

So many wrongful terminations, another poster made a great point. Was this to avoid layoffs and severance? Wonder will a class action take place, as it should. I did learn DO NOT go to HR. Seems like a lot are retaliations from that.

Another one steps down in such a short period of time. I always wonder if the “spending time with the family” line is true at times. Probably just a smokescreen to cover the real reason they went bye bye.

It's all part of the HR strategy pushed by the management consultants on many corporate outfits these days: increasing automation and efficiency will guarantee a long slow grind of headcount reduction, so you really should not care about our invest... — read more 

All of Leaves & Accommodations team were laid off! Good luck trying to get a JAR now!

It feels like we're always stuck in a cycle of endless reorganizations and complicated new processes. Every single change seems to make things more convoluted, and we are left spinning our wheels instead of making progress. It's like we're constantly... — read more 

It’s happening… good luck

Had to go out on leave, lost out on my bonus because of it. Now they’re trying to deny my pay and I’m having to bend over backwards to get compensation for something that is literally a part of our benefits. This corrupt a-s company is the worst. — read more 

Openly criticizing ceo pay… Dum dee dum dum…

What has happened to the company I loved so much?? How is this behavior okay? After being with USAA for 24 years, my entire department changed. We were told it was due to a new model, designed to better serve members. A few months later we were... — read more 

Lots of people walking the halls here very nervous. You can always tell when cuts are imminent. The tension is very high and the HR team is leaking to their friends. This entire place is filled with anxiety, what a horrible work environment to... — read more 

Cant ask members about kyc information because they will get angry and close accounts… I guess it will be better if usaa got fines and consent orders. Ill just drink my tea. Pip pip cheerio!

Seems like something has changed recently in sales expectations for the MSRs on the phones. I haven't worked on the phones in years, but when I did, we didn't really have sort of sales expectations. Sure, if an opportunity presented itself, we might... — read more