In commerce, many moral failures are due to narrow mindsets that preclude taking into account the moral dimensions of a decision or action. In turn, sometimes these mindsets are caused by failing to question managerial decisions from a moral point of view, because of a perceived authority of management.
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Is it moral to hire a company that has been fined by the justice department for massive visa fraud? Is that the reputation that Follett wants?
Only one manager out of thousands did the right thing - Kate M