One day this will all be over and follett will be like all the other retail stores. A store manager and a bunch of part time kids folding clothe. manager will do nothing other than baby sit and receive minimal compensation.
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students have been buying elsewhere for yeard.
It already is just like the rest. A mediorce retailer with excessive prices, outdated systems selling commodity goods. The only advantage that BN and Follett have is customer lock in. Find a way to NOT let students buy elsewhere, think included and financial aid. Financial aid will change, and we will see about included. Follett cannot succeed in an open market.