Information that is not shared through normal communication channels, but should be. Because Follett employees aren't getting any information now.
I don't think any competitors are worried about Follett either.
I do you think those people (1.5) who act like they just came for a Project Management class forgot one of the most important essentials, Risk Identification, which is were you ask others opinions especially those with considerable experience or are doing a particular job like in front of the campus or customers what the Risks are before you make changes.