I’ve seen a few customers come in with billing inquiries. I check their bill, and there’s an “Agent Assist Fee.”
Is that what we’re doing now? Why wasn’t anyone in the Retail Channel told about this change, and why isn’t this charge being explained before it’s billed?
Sh--e company.
There was an OLT pay attention to your job.
Remember customers also have amnesia when it comes to billing...lol Verizon babied its customers for so many years so when they try and get tough with them the baby cries....
How the heck are you in retail and not know about this fee?!? The day it started we got flooded by old people paying their bills with paper checks. Corporate owned stores are the only assisted way to pay a bill without being charged.
It’s like a freaking nursing home in my location now. And it only takes them five minutes to write a check, tear it out and hand it to me. Then of course I have to staple the damn paper receipt to their paper bill so they keep it “for their records”.
The agent assist fee has been around for about a year now. Anytime a customer speaks to a human to process a payment (in store or by phone), the customer is charged an agent assist fee (I believe it’s $7). Customers are supposed to be advised of this fee in advance but they never are. Just another way to push customers to online or automated system.....and another desperate revenue grab. #notcustomerfriendly
Dont tell me that the agent was on the phone :)