I took the severance package as a 14+ year employee at a vzw call ctr that was closed. I would say that ultimately NO VZW customer service job is safe. Verizon is slashing all jobs that can be outsourced. Ride vz as ling as you it works for you. I think Verizon Wireless will go strictly to a prepaid model.
Look at the website under "plans." Prepaid is being heavily marketed on the post pay site. Even 3 years ago you had put prepaid in the url bar to even find prepaid info; it was a "if you really have no post pay option....yeah, sure, we have prepaid."
And look how closely aligned the pricing is between prepaid and post pay. Soon they will be one price, imo.
At one call ctr, so many people chose hba that they effectively upped the ante to LEAVE with a Verizon corporate enhanced severance package + 3 months on payroll after closing the center. "Out of the goodness of their hearts I am told.
Check out articles on fierce.com. Verizon sees a future without dealing with pesky individual customers. They want to make money by providing tech infrastructure to big business. I don't know how given that they are k--ling off fleet, connect, media, telematics -- every single non cellphone branch of biz vz started in the last 5 or 6 years is getting slashed/shutdown! What that leaves is 5g which will not subsidize 100k workers.
Do the math, and use the company in the way that best positions you for your future elsewhere.