How is the new IT group working out? How about the other services that Molina has outsourced?
66 replies (most recent on top)
We agree with Z0hn7yw-eqtn. Please do you research in the IT industry with regard to highly respected. "Give it time" is a worn phrase that translates into please wait to be replaced. The current CIO was not respected in the prior IT firms servicing Medicaid states so we are unsure of the comments below. It is well documented the issues he had at Molina and to hire him again speaks for itself.
I still have no resolution to a ticket I submitted two weeks ago. One person tried and could not fix the issue.
They are excellent so far!! Dept is a lot better now!!!
I will say that I called them and got a callback pretty quickly. I have used them twice.I have never waited more than 10 mins on hold. Computer c-apped out on me the other day - called them with the issue and they reported it and put in ny ticket. The guy even sent me a Jabber to see if it righted itself the next day like we agreed that I would do (making sure it wasnt just a quirky thing), told him nope. He said he would send me a new one. Well I thought 3days max I would wait - no lie, next day there was a brand new laptop on my porch. I have to say thus far I am haply with them.
The IT is outsourced local jobs which is the reputation and the basis of a settlement. Molina had a great reputation with clients 4 years ago - one wonders what it is today.
The current CIO is one of the most respected in the industry. My guess is- your right on the base salary plus bonus. Give the dept some time- they will thrive. Molina is starting to turn things around....give it sometime...enjoy!
In any case the CIO and his so called IT management staff are making huge $$$ for free - His only strategy seems to be getting cheap labor from consulting firms and nothing else. Do you guys think he makes 300~350K in base salary? How about his reports?
Its a rip-off on tax payer dollars!
This is Molina Management. We can assure you that our entire IT department is meeting and exceeding our Corp metrics. We welcome this new team with open arms and are excited to see them grow. Please congratulate them as you interact- they are a fine addition to Molina Healthcare.
Thank you for all you do!
The replies on this thread are extremely concerning. It looks obvious that someone on the molina side found out about this thread.
The whole company's going to fail if the IT cant actually help people.
We have received great feedback on our new and improved IT- as you know- there was a lot of dead weight, friends, family, fallen brothers friends, like the car salesman, Gardner, guy selling Amway. Anyway, things are much better- please continue to call the helpdesk for all your needed speedy responses! Thanks for making Molina great again.
This forum is being astroturfed by Molina HR and the Executive team. Any positive comment on here is likely from them.
TGIF because i just waited 40min for someone to pickup and he didnt resolve my issue and another coworker in the next cubicle just told me the same thing that she waited almost an hour.
The guy told me someone will call me back, when I asked who will call me back all he said was that a tech will call me back..
Well,the majority of us still here think it’s not what you are making it out to be. Not sure what to tell you.
45 min hold today
I also had almost an out of body experience. The gal not only resolved my issue in a timely manner but she had this really sultry smooth voice over the phone. Sorry to sound like a perv- but not only did she resolve my IT issue- it was the first time in a long time I got this excited while working at Molina. Can’t wait for my next IT issue
Totally agree with last post. You guys are making it sound like the dept is shutdown. That’s not the case.
“Every one of you is a liar. I waited hours for help and they didn’t even fix my issue.”
We’re liars because you had bad experience and we didn’t. Ok genius. It’s scary that you still work for Molina and you’re mentally handicapped.
They noted my issue, took my call back number, said someone would contact me, no one ever did.
Every one of you is a liar. I waited hours for help and they didn’t even fix my issue.
I had a very positive experience
I sat on hold for over 30 min and they did not resolve the issue.
Same here. No issues yet. Some folks on this site trying to bring us down. Things are well and I’m looking forward to my next bonus! Hang in there.
They really are not as bad as the person is saying...sorry but the dept is doing just fine even with the turmoil. Time to move on my friend. JZ is really doing a great job. If only we could change the company name now- that would be heaven!!
Best ever...much much better! It’s like a real dept now. None of this friends and family c-ap!
I haven’t had an issue. They’re greaaaat!!!
Nobody likes it