I’ve been getting an unreasonably hostile treatment from my manager. I’m not the first to receive this treatment but the other guys that confronted him about that ended up laid off in a short amount of time or ended up getting an even worse treatment. Thinking about contacting HR, but I’m skeptical at the same time. Can HR really do anything about this and do they have the will to do anything? Opinions???
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Verbally abusive is a subjective description, what constitutes to abuse to you may not be the same as your CM or anyone else for that matter. So what does that really mean? To me, if someone is being verbally abusive, there would cursing, name calling, things to those affects.
Imagine this, 3 people who work tightly together say Coach Whoever called them cvntbags, so CM goes to the coach who vehemently denies such allegations, you'll find that with lack of proof, the company will err on the side of caution, because coaching or terminating the coach puts the company in a legal vulnerable situation. Provide proof, the company can take action. Provide only your perspective, nothing happens.
If you say he's being verbally abusive, and that coach said, no I'm giving them constructive criticism but they arent receptive, the coach will likely walk away with no accountability. Management has often earned enough trust to be believed in these type of situations. Bottom Line, get proof.
Convenient that we don't have HR at Club level any more.....
Make sure you're in a one-party consent state before you record your boss.
It's against the company policy to make secret recordings, so making such a recording could provide a "legitimate non-discriminatory reason" for them to terminate you.
Since they allow you your phone on the floor, hit that 'voice record' button whenever you converse with this person. Its not what you know, its what you can prove. Prove it and rid the club of this person. It will be a benefit to all.
Do not waste your time. Unless you have multiple complaints and it is extremely aggregious behavior nothing much will happen . Maybe a Coaching but you best have serious proof. Best advice deal with grow some chops. If you can’t you would be best to leave on your terms . In the meantime do it by the book keep your head down and your mouth shut .
Nothing ever happens, 3 of us in our department had multiple issues of a yelling verbally abusive manager- a member even complained! To the point of my ears hurting and an associate crying - Open dooring him to market and cm, nothing happened. They “watched” for a while and could care less.
Having been fairly well versed in HR over the years, the answer depends on the specific proof that you have. If it's, "I feel like he's rude or unprofessional when he talks to me", that manager at most will receive the "it's not what you say, it's how you say it speech" and nothing more. If the manager publicly did something, where there are witnesses that will write a statement, there could be an elevated sense of accountability. More than anything, if you call the Hotline or go to the MM or higher, it will all go straight to the club manager. If the club manager is the issue, call the market manager.
Now with all that said, if you want specific advice if it's worth pursuing you'd need to provide details of the issue.
In general, if the issue is about a manager being mean, rude, unprofessional or something in that arena, it will be a slap on the wrist at best. As someone who's been in management for 15 years, I will say that roughly 90% of complaints are from associates who don't really want to hear criticism. Admittedly, 90% of our managers could present this criticism in a better way.
I will attest that so many associates struggle with the accountability that comes with underpreforming that they feel attacked and feel as though it's undeserved when it's not.
Like I said, if you provide a detailed post about the issue, I can give you a better understanding of what will likely happen.
Home office is not the same as they were years ago . Years ago they would jump on issues . Now you call and they want to make sure you go up the chain . I will be honest I don’t feel like I can go up the chain . Either you are well liked or you are nothing . If you are a old timer “ You make too much money “. Don’t feel support anymore club or home office level
The Ethics Hotline will require some details. Expect some resistance and you probably be asked if you spoke with your Club Manager. If you feel uncomfortable with doing so you can request to speak with your Market Manager.
The most important is what was said about documentation/examples.
HR works for the company not you, don't ever forget that.
Document everything. If you say he screamed at you, have a time, day and location so they can look on video. Get as much documentation as you can. Call ethics and be anonymous. Management can't see who called. They can only guess.
Call Ethics 1-800-WMETHIC, there’s pretty much no HR now