I’m a builder, Lowe’s Has changed so much over the last 15 years that every aspect of dealing with them has become so unreliable. They are more worried about a grey piece of tape then answering the phone. It’s a joke, there are a few associates who care but I really don’t blame them for all the uncertainty at the place. The push down seems to be like an angry librarian who doesn’t want anyone to rent the books so it looks good. The market is changing where most consumers want everything turn key and Lowe’s has became so far from that. They only things I can guarantee with them is If I buy a lumber package that it won’t be delivered on time, material will be wrong, and then when I call nobody will answer. What a joke.
Reposted from @YIJPnrp-1wfe - shows why we keep loosing customers.