When someone says the company is "way behind on technology" without offering any examples it generally means they are just parrotting something they heard with no understanding. How exactly is the company "way behind"? Is it that they don't have a variant of the Amazon Go store? Because from the automated DCs, to the nationwide logistics network I'm not seeing it. Is it because they didn't stand up their own cloud offering to subsidize the retail side of the business? Should a retailer move into a technology service space? Would the shareholders even allow it? Just look at how the stock responded to the acquisition of Flipkart, which is a technological expansion play and yet got lambasted for it by shareholders. Also, all of these pieces are in no way leading to the obsolescence of the management system. So what exactly is the technology that the company is so far behind on that labor reductions are a way to mask it?
An interesting reply to another thread by @XjshZD7-yyq, in which the author of the original thread claimed that Walmart is behind on technology advancements.