Im an SM and though today what are we doing?? we are promoting this "self service" to the customers with in store pickups, salesforce, virtual business cards and my links and when Verizon finally gets this down to a science, what will happen to everyone? LET GO!!!
stand up, tell your SM's and GM's you do not want to send out business cards, don't put salesforce leads in....and stop telling customers that they can do it all online and just pick it up, lets get back to selling, lets stop acting like a holes when customers that walk in....
and please oh please stop selling HUM