Some of the new services that are growing are not as profitable as the old services. And the old services are not as profitable. A few years ago I took a look at my mother’s landline bill. Seems she was still paying for features that hadn’t been used since the kids moved out. Got rid of most of them. With competition and new technology we can no longer give customers the opportunity to pay $800 for T’1’s. Company has developed the technology to identify those customers that sign up for promotional services ,that are offered below cost, and know they will shut them off when the promotion is gone because they have been customers numerous times in the past. Attracting money-losing customers to show growth numbers is a thing of the past.
Think that @XJVZKYK-vqe has a good point