Excellent article
http://customerthink.com/trust-i-dont-think-wells-fargo-gets-it-yet/
2 replies (most recent on top)
They are factory Bankers. Good luck getting a new job. They are not trained. They all look at you like you are crazy if you are an experienced Banker. Watch the senate hearings with John Stumpf. They all have the look.
Culture is a big problem. Team members are trained to be blind to how anything works in the company outside of their job role, and I don't think that's an accident. How can anyone call out a problem if they only have one piece of the puzzle?