Over the last 5 years or so, the culture of VZW IT has changed dramatically. Instead of empowering engineers, they have essentially turned away talent and replaced with VDSI resources.
There are 2 big problems here.
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Time zone issues: The turnaround on projects takes longer due to waiting on direction for completion of development tasks.
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Quality of work is not the standard we are used to at VZW IT prior to the last 5 years.
Most IT employees are treated with a call-center mentality and are being pushed waaaay beyond reasonable work hours, etc. In other words, you keep cutting the staff, things will start spinning out of control. After last year's cuts, we have hit critical mass velocity. Negligent things are happening now as would be expected. No worries - It's InfoSys' problem now. have fun!