the cuts were deep in boxborough - over 60 affected
9 replies (most recent on top)
It’s been a bit over a year since the crew of ccbu was decimated. The head dude has left, his underling has been promoted, and new head dude has been added who, I’ve heard, wants to ‘put the band back together’.
The ship has sailed as most have new gigs that pay way more than Cisco, and don’t have the ever-looming threat of layoffs.
Basically.... f-you Cisco. I am commenting now to say it loud and clear as I feel none have here.
It was great fun and very nice but you made a poor bet that those you laid off were not needed or useful.
Hope the stock tanks....
Feb 13 looms
Few more at important levels have left on their own, March 1st is coming. Will the rest get let go and shipped out to Texas/Utah.
SJ CX or as it was TAC has an axe in its back. The powers that be see Richardson and RTP ( at the moment ) as suitable TAC centers not SJ. Kinda funny the liberals are running away from their high tax meccas they all claim is a utopia. However when the products Cisco sales continue to fall flat due to the high amount of critical impacting bugs well those two centers will be in their crosshairs. That is until Mexico TAC finally either becomes good ( Currently its the biggest joke I have ever seen in terms of responsibility and tech knowledge. ) or gets the axe. Evidently a particular female VP acknowledged Mexicos quality is very bad. However its sad Cisco will be fine with it. In order to sell product drop your shorts, by the next best thing based on a golf course deal, spend little on dev, ignore all the critical and severe bugs and repeat.
Is Cisco exiting the premise Contact Center market entirely with these cuts?
I agree we are just numbers. I hope there is someone from Chucks team who sees these posts. These Layoffs today in CX were nothing more then Maria's trying to provide a 'deliverable'. She has accomplished nothing since she has been in the role other then change the name, well now she need to tell Chuck how much money she saved. This will buy her more time. She does not care about the effect of the customers from this layoff.
It is all about lower costs which is providing worse support for our customers.
Not just CCBU. Several others were also impacted in BXB. This is apparently a part of the new “strategy” from the new CX SVP Maria to blindly cut individuals especially from dead/dying support locations (BXB, SJ) without any insight into the potential impact to the related teams in terms of team stability, technical competency, reputation with other teams and organizations in cisco (this is critical for some teams to have an incoming talent pipeline within the company).
The miscommunication (intentional or unintentional) spans multiple levels of the company and the clear lack of any proactive planning by upper management to deal with the outfall of some teams being gutted makes me embarassed to be a part of CX.
Cisco and the CX org have been hypocritical in how we claim to promote transparency, “one cisco”, and especially recently - mental health awareness as being who we are as a culture, while at the same time we do a blanket round of layoffs right before the holidays and just leaving it up to the engineers left over to deal with the even higher workload that will be placed upon them, as well as the now constant feeling of uncertainty as to how their future looks to upper management. How was this transparent? How is this working as a team? How the hell could a company that promotes dealing with mental health issues perform an nonsensical layoff without any real planning or careful insight into each teams/organizations situation? Because they know it will be dealt with by someone far under them, sh-- falls downhill as they say, we are just numbers on a spreadsheet to the leadership team.
It is not the number, it is more that it is all top talent. Based on cost? New management now in charge is arrogant and clueless.
what's the total population of blue badges in BXB?