Our brilliant strategy of layoffs and more layoffs and yes, you guessed it, even more layoffs is not helping us keep up with Verizon. Who would have thought that gutting or outsourcing any type of customer support will lose us subscribers. Really, who could have made that connection... /sarcasm
https://www.bloomberg.com/news/articles/2018-10-24/at-t-loses-subscribers-in-sign-it-s-not-keeping-up-with-verizon