Walmart and Sam’s has apparently treated their employees so poorly that the employees actively root for the company’s demise. That tells me that the treatment of our workers has been so abysmal that people are not only angry with leadership, they have contempt for them.
Now we have a situation where people who should be our most loyal shoppers and should be spreading the word to shop at Walmart, likely only shop with us because they have to. And I highly doubt they say good things about the company to others. That’s why, no matter how much we spend on PR, our reputation continues to suffer. You can’t buy enough good publicity to cover up what your employees say about you.
The end of Walmart will be a case study in poor leadership. That’s sad considering such a great leader started the company.