So many people hoping to see layoffs there. It doesn't affect me one way or another, but it'd be nice to at least know if there is actual bases for all the hate?
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As a tech every single thing said about IHX being shady I have experienced with customers who were sold in store and door to door. There are people like that in all departments. The real issue here is the company and how they treat US and the CUSTOMER. T wants you guys at odds and it’s working.
Name of book ?
You guys know that every channel thinks the other channels are shady, right? Dealers think COR is shady. COR always thought customer care was. Care thinks everyone is shady. IHX hears plenty of complaints from all those channels too. Guess what — customers complain and they also exagerate and make up stuff or forget all the disclaimers you give them. There are some shady reps in any channel but most of the time it is just customers exagerating or conveiniently forgetting or remembering things wrong.
I hope you all feel better about yourselves tearing down other employees! Not all of IHX is bad and shady.
They are all shady losers lying to customers that they get a free phone then the customer comes into the store mad they are being charged. They never provide paperwork of course so their is no way for them to be accountable for there lies. I hate them all and hope they get fired for there sleeze and what they do to poor innocent customers!!!!
Why the hate? IHX reps offer the world to customers and when those clear lies fall apart the customer comes to the store since the IHX rep refuses to answer their COU and ignores said customer. Throw in the fact that IHX reps try to use the stores as their personal inventory depot on top of being shady as hell, then you understand why IHX reps are reviled in the stores.
IHX - In Home Experts
They come one and hand deliver phones, help the end user get set up and it is done at times while the customer is getting another service installed. Ex: DTV
Many good and some not so good reps/managers were pulled from Retail stores to stand up the program. Many stayed with promises to be promoted to the next ARSM or DOS and that did not happen. Add in that the IHX can use store inventory so reps get upset that their inventory is going to someone outside of their store.
I am Not in retail or IHX but if you are and you have not read the book that Brian Shay has repeatedly talked about on videos and town halls..... you may be in for a big surprise in both channels because that is his vision.
I've got to ask. What is IHX?
It’s seriously a mixture of the old bitter techs who hate their lives, reps who didn’t get promoted and are crying like babies, and some who just don’t want things to succeed because they can’t succeed either. America! Yeah!
@UEZoQgC, many persons are very dissappointed by what happened to them. Promises have been made then broken, incompetent people have been promoted to positions of power and they have not treat4ed their subordinates well and gotten away with it. Others are failures and they blame others for it. Its tropical corporate stuff especially in large companies. Not eveyone will be satisfied, its the vocal dissatisfied who b--ch on boards like this since they can do it anonymously.