I am a 19 year claims employee at SF. When the new model did not work we were told of another change. Then told we would handle weather and no weather claims again in addition to large losses. All that money spent and appear we are going backwards. We used to always hear the company wants to retain talent. Haven’t heard that one in years now as we are doing just the opposite. It’s not the right path but from way down here it appears the right hand doesn’t know what the left hand is doing at the executive level. There is a big difference in a 20 year employee handling your total house fire loss and a 3 month college graduate. We are hemorrhaging auto policies. We used to be able to make up for the difference in price by selling our first class service. Providing this kind of service has gotten to be impossible. Handling very large territories and absorbing the territories of others when they leave. It’s all sad. It doesn’t take a MBA from Harvard to know SF is not the place it was. I sure hope it gets turned around. We need many more skilled claims people. Right now we are showing them the door.
OP is @TjNAuoG-6qoz.