It cant be long until more closures start up again... My store has only had 4 customers ALL day and all 4 were tech/billing/transfer questions. One customer went to a indirect to purchase everything and is here to set up her phones as I type this we have kinda directed her back to the store she made the purchase at. And old people asking dumb questions like how to turn on their phone... Its so mind numbing... PLEASE VERIZON CLOSE MORE STORES...THANKS IN ADVANCE.
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@eyw, hate people like you, a crybaby who never had the balls to open a book and learn something, college was a great experience and 100 times tougher than running wires, and 100 times more fun
I see that you woke up management and non front-line employees who have no idea what goes on in the stores. The stores reps role has expanded since the termination of all techs, customer service, and inventory employees. This with no training in electronic equipment or software troubleshooting. The metrics that the reps have to attain has increased to a level that is ,because of store volume, is tough to attain.This combined with store management who have very little to do everyday, continually micromanaging and being ,to say the least, confrontary in coaching not with " customer service " aspects of the job, only with the selling part of the job. It's a tough situation that has to change, remember it's a Store were you buy.
i got to admit a lot of the ss reps in our stores are just as entitled and stupid as the customers they b--ch about. they should just quit. that's what vz gets for hiring little 20 year old pricks. many dont even master the english language. nough said as they would say...
LOL Johnny & Sally were honors students and we paid 50K a year to get a BS degree...BS is the right acronym....now Johnny works retail...we were too stupid to see college was just another scam perpetrated by the banks...but it makes sally feel so good to see that 200K piece of paper on the wall...they spend the day helping old people over 40 and complain...now whose the dumb s&!t?
Entitled little brats. If people stop coming to your store for any reason there will be no stores and you will be out of a job. Maybe people don’t go to your store to buy stuff because you have a crappy attitude?
I know we all gotta stick together, but you need to SELL to the walk in traffic. If you’re an order taker you won’t make any money. But if you actually sell stuff to people you make money. Simple as that
"And old people asking dumb questions like how to turn on their phone... It's so mindnumbing"
I say the same thing about Verizon as a CUSTOMER. What I love most is calling with a problem and getting a FOREIGN PHONEBANK EMPLOYEE who tries to tell me that there is no Verizon service in my STATE. I think I have 2 stores within 6 miles of my home and 2 more stores within 10 miles. I also love talking to a Verizon store employee who does not know the facts of a plan the company advertises. That's just the tip of my "mindnumbing" experiences as a Verizon Consumer!