Follow the blood trail of the beast ...

Interesting how State Farm was doing so well until management tried to "fix" the problem. It must have been an anticipated problem or maybe the problem was long term success. But they have "fixed" that problem.

Once the company changed to our current band of Tipsword and his Tiparillos, bean counters one and all, high on EOM Kool-Aid, it was the beginning of the end.

Metrics are addicting you know. Like crack for accountants.

I spent 30 years at State Farm. Litigation, Casualty, SIU, Homeowners and Auto, etc. Then, we always put handling the customer's claim as our highest priority. Now, we re-open closed claims so that we can capture additional data for reports, while postponing the handling of newly reported claims. Just a small symptom of what's gone wrong with priorities and customer service.

Also interesting how some employees received severance packages and others did not.

And how management received voluntary severance packages and workers received involuntary packages.

Clearly it would appear that State Farm is engaging in age discrimination. Maybe the goal is to reduce overhead, salary and benefits, but you attain seniority, salary and benefits through tenure and age. The Hartzer Paradox.

Personally, I did not receive a severance package. I received a "job" in Auto Injury Claims I did not want and did not ask for. I have never worked in Auto Injury Claims before, but bless the souls of all that do. If there is a hell on this earth, I think I know where it is located (spoiler alert: see the Hubs).

It is too late to save this beast. It is mortally wounded. Staffed by employees that don't care and that know they mean nothing to the company. They were looking for their next job when they took this one.

Working for a company that doesn't care about their employees, they can be replaced on a daily basis.

And it shows to all of the customers who went elsewhere along with the employees that made State Farm what it was.

So follow the blood trail of this dying beast. Aren't you curious to see where it finally drops?

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However, the decision to build the expensive hubs in expensive to cities has to take the cake. ...nope that made absolutely NO SENSE at all.

Handling claims in the offices that were already handling claims was costing them pennies, right? Sure there was some fat they could cut, there is always fat a company can cut to save a few pennies,

but building expensive hubs in expensive cities hasn't saved them a penny. Which I kinda have to chuckle about, nope "they" are scrambling now to bring the company back around, but they haven't a clue how to do it, it's too far gone.

The offices that were already handling claims, you know when we were ACC, and customer’s weren't pulling policies so fast it makes your head spin, we weren't pissing people off because we were well trained tenured claim handlers and we were delivering some pretty awesome claim handling.

Why whoever these allegedly well educated people decided to do this is something that makes no sense to us average SF employee, but we only work there what do we know?

czzb....sour grapes or sore loser? You're just jealous

I remember the "Big Dog" advertising campaign SF rolled out back about year 12000. I think it could be the most ludicrous business decision ever conceived by SF executives. However, the decision to build the expensive hubs in expensive to cities has to take the cake. At the rate of customer’s pulling policies, there likely won’t even be a need for Atlanta hub once it is completed.

I made the decision to leave the farm five years ago as I could sense the Titanic was going to sink when it left port. I now work in an insurance repair service industry and I get to see more professional claim handling from many of the competitors.

PS: For the trolls who try to put down the many commenters expressing their feelings, you are either a very slow and low on information, or you are being paid like a prostitute to be nasty!

No employee gives 110% for a leadership who short-changes them. The current leadership understands everything about technology, buildings, and accounting. They understand NOTHING about people, and this is why we continue to fail. Without a motivated, competent work force a Hub is merely a multi million dollar collection of glass, steel, and furniture. Abandon ship now, there is no way to save this disaster.

1aer ... no wonder you're gone, you can't follow simple instructions ... sore loser or sour grapes?

Thanks for answering my question so quickly.

P.S.

It's pretty clear you're the one who's a sore loser with sour grapes, given your run ins with State Farm HR. I would have laughed at you too.

1aer ... no wonder you're gone, you can't follow simple instructions ... sore loser or sour grapes?

We just stopped caring about being efficient because SF stopped caring about us.

Bingo, and our leaders have had the same emotional impact on most of the rest of the company. Even if they replaced the current executives with ones that didn't s---, it would take years to restore what's been lost.

hjy ... only need one answer from you ... sore loser or just sour grapes?

only need one answer from you... a--hole or just a--hole?

I'm all for efficient claim handling, but really SF has no idea how to efficiently handle claims anymore.

They thought taking taking away FNOL, and creating ILR and Express and AutoILR would lead to efficient claim handling, it hasn't.

For some odd reason they thought the SCP's would lead to efficient claim handling, it didn't.

They thought having numbers, TPR, you had to meet would lead to efficient claim handling, it didn't.

They thought having metrics would lead to efficient claim handling, it didn't.

They thought schedule adherence would lead efficient claim handling, it didn't.

They thought taking away our sick days would lead to efficient claim handling, it didn't.

They thought the point system would lead to efficient claim handling, it didn't.

They thought they could train less and pay less would lead to efficient claim handling, it didn't.

I really have have no idea what they were thinking...all I know is that all of the above it what has made the typical claim handler just not care anymore and HATE SF. We just stopped caring about being efficient because SF stopped caring about us.

hjy ... only need one answer from you ... sore loser or just sour grapes?

is this site more for sore losers and sour grapes?

I answered this question the last time you asked it. As then, the answer now is: No. This Website is more for trolls like you.

is this site more for sore losers and sour grapes?

You are absolutely correct that the company was doing fine until Tipsord and the other executives ruined it. And to be clear, Tipsord's influence started well before he became the official CEO, as CDE was his brainchild.

There has always been a lot of inefficiency baked into State Farm's culture, but that inefficiency is part of what made State Farm's culture so agreeable (both to employees and customers) and we could afford it with our hundreds of billions of dollars in the bank. That culture of waste was also a culture of caring. And yes, we could have become LESS WASTEFUL, but these executives haven't got the slightest clue how to do so effectively, ergo the mess we have now.

And I guess that's what this finally comes down to: Executives who have no idea what they are doing, so they end up making things WORSE.

For example, they wanted a customer facing platform for technology services, and what they came up with was CDE: a multi-billion dollar debacle that wrecked systems.

And what they wanted was more efficiency in claims, but what they came up with totally tanked the claims experience for customers and made claims employees hate State Farm.

At what point will the board realize that the executives have ruined the company?

Wow, that was some serious 500 year shade on Tippy.

Thread regarding State Farm Insurance layoffs

Follow the blood trail of the beast ...

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