The goals this month are outrageous! 100 phones will get you a 1.0 then you gotta fill the bucket but don’t forget to try for a hum. Does anyone else’s store hold draw keys or make you consult with a manger before getting the customers phone? It’s just plain misery at my store with all that plus the constant micromanagement !
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Ughhhh... Same at AT&T......... When I switched my family plan from VZW and FIOS to AT&T and DirecTV I had to listen to the AT&T wireless mobility rep try and sell me home automation, alarms, 4g LTE sprinklers & toasters etc etc. I sympathized like crazy,......
No HUM though.
You will be coached out of a job, this is happening in our district right now, I know 3 people from another store that have called compliance and one in our store has gone to the in basking ridge. Document everything, it may save your a--.
Anyone know the status of the whole commitment based evaluation system? Seems very shady for one rep to potentially be terminated for not abiding by commitments that other reps never had to on the first place. Also seems easier for managers to manipulate "coachings" to remove reps easier.
The key holding just because a very awkward forced conversation with the customer because you have to go through all the discovery as fast as possible to get your story. Even making up a good story you need some details, regardless it’s becoming a stressful environment and now no one even wants to take customers. What’s the point? Quota is unattainable and you have to jump through 10 hoops to sell anything!
Funny how that this key was thing was looked at by Human Resources about 5 years ago and said it cannot be done but today it’s ok to do so.
Haven’t started the new com plan just yet, but we are dealing with the same kind of frustrations you are having. High quota and Managers holding keys. We have to tell them everything we know about the customer and what we have already positioned to them. The manager will then proceed to tell us to push this item, talk about this and make sure to have unlimited and tmp, oh wait are they getting accessories? Then we might be granted access to the key or they will just walk over and get the items for us while we make the customer wait even longer.