The policy was changed earlier this year to say we are to get 2 met reviews a quarter. Since Jan, I have had 7. Anyone know what is going on with this and the MET team? Starting to get really annoyed.My scores are fine(all over 90) but it starting to become intrusive and obnoxious. I truly don’t give a crap about the suggestions provided by the MET team as they are ridiculous most times. Where is nit-picking getting us? I hate this place most days anymore.
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Agreed, below poster. My scores were pretty awful due to two calls I messed up on in one quarter (“too friendly, too familiar, not clinical, too chatty about irrelevant topics, no surveys” these were to members who suffered recent losses and I was trying to cheer them up for a call. I admit I should have done surveys, I own it) and I’m still here, Coach likes me.
My MET scores were above 90. My coach audits were above 90. My MPS was 85. My coach did not care for me and I was not one of her original team. I am not sure that scores really matter all that much. I think it was more about what the coaches wrote on their PIT report.
I guess they didn’t lay off enough MET nurses and they have to keep them busy . Wish they were more coverage team nurses
Met reviews and chart audits in addition to coach audits.have had 5 in a month. Thought it was 2 Met and 1 coach audit per month. Did I miss something?
Agreed. I welcome the reviews. Bring ‘em on. Feedback is not a bad thing.
Medicare reimburses Humana for our calls. CMS audits our charts, CMS does not listen to our calls so it makes sense our call audits are focused on our written work. CMS has always graded heavily on care plans so our focus will need to be care plans also. We have to do what CMS wants. We might not like having all these audits but I would much rather have MET do my audit than CMS. I worked for another company where my charts were the ones pulled by CMS for audits, I was a nervous wreck the whole time.
Also, we need to be nice to each other here.
Met reviews are pure bs. So over them, their arrogance and HAH micromanagement extremes
Meeting notes: 79 points will be allotted for care plan documentation and 21 points for all the other information, call intro, validation of call, disclaimer, rapport building. She is saying scores will be low to begin with.☹
Hah= the Ultimate Potemkin Village!
Same thing reported by our team. Multiple reviews. 2 by the audit team and 1 by coach this month or last month.
Then, defend the role, not by putting everyone else down. I agree, they shouldn’t be called witches and flying monkeys, and it goes both ways, but it’s getting a bit nasty....again
Maybe the MET reviewer was just being defensive because they weee feeling picked on by the tone of the thread.
I have had some helpful MET reviews that honestly I did learn from, but I am appalled at the comments by the MET reviewer here who said "You need us, folks. Face it. Someone has to keep y’all in check." Talk about condescending power trip. We could say YOU need US because without us making calls for you to review you would not have your jobs. Come on now, MET-person, try to see if from the POV of an already pressured HCMRN to make calls on a larger roster, with more NCQA requirements plus having to do MI and make sure to check the psychological profile not to mention make sure you document in the sluggish horrid Comp Survey and the at least 5 other surveys that are constantly firing. I am not complaining about those things, I DO them, as best I can. I am just saying MET person, be a human. You -all are not necessarily keeping anyone in check with a self righteous attitude . I have done QA and UR and had to instruct staff and teaching staff the requirements does not involve haughtiness.
We now get 3 MET reviews and a coach review monthly as a HCM RN. This is way too much pressure. Glad I am getting out now.
The MET team is so small, I really hope that whoever posted the comments were not really on the team, their frustration and anger at other employees they are supposed to be guiding and trying to help is scary. I don’t want corners cut or someone not doing their job, but the attitude that they can make or break you? That’s the scary part, maybe they shouldn’t be on the team if they feel their ultimate role is punitive vs member experience building.
The entire MET review is a game. HCMs get 100% and then the bar is moved again. More of the HAH dysfunctional mentality. The goal is NOT for anyone to succeed but how to make your nurses crazy.
Below poster, thank you for your response, I was the poster referred to as a moron. That is the scary part, a Possible MET person thinking someone is a moron...and moron caller, yes, we do know scores on reviews, we all talk about it and what was dinged so we can try to learn from each other
“I have never seen so many nasty professionals as those hiding behind their keyboards”
This coming from a poster who starts by calling the previous poster a moron.
On one hand, it’s sure not very nice to refer to the MET group as witches. On the other hand, essentially saying “we control your paychecks, your bonuses, your job stability” is also pretty crappy.
Moron! Meaning it you don't use the reviews to improve it can have a negative effect on your PITA. If you do take the constructive criticism it will improve your job performance. Not too hard to figure out! I have never seen so many nasty professionals as those hiding behind their keyboards with huge senses of entitlement! I'm also certain you are not privy to the scores of those retained or those RIFd.
And, many people who got low scores on met reviews, or didn’t meet expected standards have survived the RIF, are you now saying that our scores if not meeting desired expectation score will “break “ us and we will get laid Off? How does that play into the comments of using the info to improve? If MET score can make or break, there’s really no reason to even look at them and try to learn from it, we’re screwed for one bad call, that’s way too much power in people who are judging based on a form CS quality
We just located one of the flying monkeys LOL!
The reviewers are simply doing what they were hired to do. They have standards to follow. They can't cut corners just because it hurts your feelings. If your calls don't meet standards set by leadership, then use your reviews to improve I can't believe as a professional you are calling them witches. And yes good and bad reviews by them can make or break you. Doesn't make them evil for doing their jobs.
Welcome to the land of the MET witches and their flying monkeys. Lol!
Is this the Salem witch trials all over again? Unbelievable banter on this thread! Of course, the quality of my calls have improved. Constructive criticism was easier to take coming from my coach during my 1 on 1 but I am hearing the new reviews are more fair. My last reviewer specifically commented on how good my care plan was.
MET reviewers posting on this site bragging about their power trip, geeze what's next? You madam are a problem employee and I sincerely hope you consider a different line of employment. Reviews are supposed to be a way to improve call quality, not for some cow to sit on her high horse and cackle over being able to ruin people's livelihoods on a whim. That really highlights to real problem with those reviews, nasty see you next Tuesdays who get their panties wet causing strife for people who are trying their best, and they have no real oversight.
My MET reviews have increased since new review format. I even received a 100. I like the fact that it is more care plan oriented . I alaways received high 80’s before.
@6jkj....that’s part of the issue, I think, the attitude of judgement, and you all saying you control our fate vs working with us to try to reach goals
You can call us witches all you want - but in the end, your performance reviews - and subsequently your bonus amounts - are in our hands, influenced by our reviews. Let that sink in.
My calls never sounded as you described previous poster.nothing to be grateful for whenMET is condescending to PEERS! Nasty bunch of witches.
I’m tired of all your complaining. Before us, HAH calls sounded like this: “How have you been? Fine? Is your arthritis under control? Awesome! I’ll check back in a few weeks!”
You need us, folks. Face it. Someone has to keep y’all in check.
HCM SS need to score at least a 94% on them, they were used in the point in time assessment...your scores may be good, but if they have an expectation for them to be better, not looking may be hurting you
I never look at my reviews. Don’t see a need. My scores are good so I’m guessing I’m not missing anything.
Not really
The new review is much better than it used to be .
I agree. Some calls are not going to hit every thing best practices says because it isn’t appropriate. If you’re talking to someone in the midst of a panic attack, there are clinical protocols for redirecting, which do not involve motivational interviewing...so you get dinging. The reviews are a bit black and white, and I wish there was some gray in there
We should be grateful? I think I found the MET team reviewer;) Constructive criticism is fine, and I understand why calls need to be reviewed. Some reviewers, however, can be very nit-picky and tend to forget that we are dealing with humans. It isn't going to work if we sound like robots, which I feel is what some of them want. And this is coming from someone with MET scores of 96-100.
The MET team is there to ensure top notch quality calls are being made. We should be grateful for their feedback.
Yep the METclowns are shredding every fellow RN to pieces 2xpermonth! This isn't quality but is HAH Facist rule by fear and intimidation! Has ZERO to do with member experience! Poll our members if you truly wish to know what they experience versus sending in the Gestapo to beat us up twice a month! Waste of time and money! Out of here as fast as I can get out! Prisons don't have the degree of micro management that HAH has.
@SompI2a- touched a nerve I see. LOL
Nothing supportive in your post, more like stirring the pot. This may come as a big shock to you but not everyone here hates their job. Some of us are actually encouraged by the direction the company is headed and want to be a part of that future.
You say leaving was your choice, you'd had enough, and that you're not working. Good for you I guess, but it seems to me your still stuck on bitter about how much you hated your job and being held accountable. Time to move on, focus on your future, not the past.
Management does not respond to this site nor do they give it the time of day. That's just plain silly!