Serious question. The Company is slashing and burning through Departments and in some cases, not even pretending that there is a rhyme or reason behind the decisions they are making. The mantra has been "The future is in the Hubs". For those of you in the Hubs, when everyone else is gone, you do realize that the target will be on you. That being said, can the bond of trust between those remaining and the Company be repaired, or is it irreparably broken?
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The idea was to take a profitable company and make it so streamlined and so efficient, it would grow and prosper, becoming an untouchable cash machine light years ahead of our nearest competitor. Instead, we have burned down the industry leader and the phoenix that is rising from the ashes is a drunken vulture. We have gone from what it is, to what it was.... The rest of the industry laughs at us daily. Our only talent seems to be how to stack bad decisions on top of more bad decisions. I still haven't seen one department or region that emerged better off after the Hunger Games than before. Look at our lapse can ratio and ongoing financial losses.... Where is the finish line?????
SF as a company is trying to be create a new younger more nimble less expensive company from this wreckage.
Except they can't. This group of executives simply isn't smart or in touch with their company enough to know how to create what they want.
So what they've managed to do is wreck what they were, but there's no Phoenix rising from these ashes.
The assumption is that they want to record ER from it. They don't. SF as a company is trying to be create a new younger more nimble less expensive company from this wreckage. It is purposeful.
Anyone who has ever trusted the current leadership is uninformed amd asleep. The mistakes they have made and money wasted would have bridged everyone 55 and over to full pension. Millions and millions wasted with no direction or accountability and nothing drlivered. And yet they still have jobs and huge bonuses..
Well they could not align themselves with vendors that cannot deliver Remarkable Customer Service....there are two rental vendors we can set-up a direct bills through the claim , we were suggested to strongly to offer one rental vendor and not even mention the other one unless they were specifically asked for, because they kinda gave SF lower rates but this one rental vendor has no idea what Remarkable Customer Service is, they have lost more policies holders and potential policy holders for SF than you can imagine, because they have no clue what Remarkable Customer Service is, we have gotten so many complaints about this vendor from policy holders and claimants it's unbelievable.
Now this other rental vendor may be charging SF a slightly higher rate BUT no one ever complains about them, they are so please with this rental vendors Remarkable Customer Service we hear compliments from them, so the slightly higher rental rates are buying SF good street cred, and probably has earned SF some new policy holders.
It doesn't matter if it is a 3rd party vendor, when someone is in an accident every experience with that claim is going to be tied in that person's mind to whatever insurance company they are going through, you are your 3rd party vendors.
You haven't saved a dime have you???
Oh my gosh...open your eyes see the lies right in front of you. Trust. There has never been trust. It's an illusion. Don't kid yourself that you should have ever trusted the machine...just because their lies were candy coated with timeoff and raises doesn't mean you should trust any of the managers. The blinders have been taken off. You,are seeing their true colors. AND that color is GREEN. You think employees matter to them...you're a cog...your sole purpose as a cog in the machine is to keep the,machine running so it can make them mo money...mo money...mo money. Don't look behind that currain. Pay no attention to the man. Let me break it down for you. OZ ain't real. It's a fantasy, not real. Emerald city is green for onereason...make money. mo money. Make me money.
Most likely what it will take is for a continuation of the cuts and get rid of everyone who knew what we used to be like, and cared. When it is down to the hubs with a high turnover rate, there will be no institutional memory left.
This is SPOT ON!
Hi-Road will be a disaster. We already pay for prior damage and people already run to get insurance after the accident. We dont see anything we insure now as it is (home/auto) People pay premiums on the wrong camper/boat/equipment for years as we never saw it or took pictures before underwriting it and we dont catch it until they have a loss and now our total loss evaluation is wrong and back premiums are owed. Horrible customer experience. Lemonade insurance will go insolevent. You CAN NOT virtually underwrite and handle claims, too many mistakes are made. Why did I get my CPCU for this company? It means NOTHING to the Farm.
Funny thing is, you guys think that SF cares what you think.
I'm pretty sure very few people here think that.
Understand something - they don't care. The mantra used to be - employees are our greatest asset, NOW EMPLOYEES ARE A BURDEN.
We make too much, take time off work, get benefits and they have too many of us.
The same idiots who put us where we are - are the ones trusted to fix it?
@STlc6dG-fdn - haven't been paying attention. What is the Hi-Road?
We are way past trust look at the new Hi-Road no agents no underwriters good luck to everyone
I think the trust has been broken beyond repair. I don't think that trust can be gained back by giving us raises, bonuses, or telling us we have done a good job. I won't believe whoever gives me false praise, bonuses can be taken away, and paying me more will simply put a target on my back.
Accountability at the top may be a start, but that won't happen. Most likely what it will take is for a continuation of the cuts and get rid of everyone who knew what we used to be like, and cared. When it is down to the hubs with a high turnover rate, there will be no institutional memory left.
I got sh-- canned 10 years ago. Funny thing is, you guys think that SF cares what you think. They think you are all under worked and over paid. To be honest, making in excess of $100,000 per year to handle auto claims, unless you are handling suit files and potential excess claims is ridiculous. You need skills to handle those.
For most who stay it’s a job and no longer a career. Can’t trust decision makers. Exec can’t figure anything out so cut costs at all costs. Service, morale...s---. Almost no one enjoys coming to work anymore. Hubs are a sweatshop. Dumb down requirements to enable company to employ anyone. It’s over.
I find it sad, to say the least, that the people that handle State Farm’s customers are the ones that receive the absolute WORST treatment. So grateful I was able to retire from claims 2 1/2 years ago. I went from loving my job helping people to hating it. So sad!
SF leadership has many challenges. Despite the unfair treatment I and others experienced I still wish SF well and hope to see a rebuilding and healing transition into a better company where employees can thrive and excellent customer service becomes the true focus again, instead of artificial metrics.
Check out https://thecharacterofleadership.com/2009/03/17/championing-change-after-restructuring-layoffs/
Good luck.
I fear it is too late to recover from this madness that State Farm has created, they are broken beyond fixable. They stopped caring about employees so the employees stop caring about doing their job, customers are leaving because we are awful at doing our jobs.
Start caring about the employees, really very simple.
For starters:
Give us back our sick days...nothing more stressful than having to come to work sick, and work while you are sick, do you really think that sick employee is going to care about how well they do their job that day NO.....but see we have no choice because we either have no time to use or we don't want to get points. Whose bright idea was that? If they are people abusing it then deal with those people...
Do away with the point system...PLEASE, nothing more stressful than worrying about points, another unneeded source of stress, really makes us feel undervalued.
Do away with most of the metrics, revamp them with the employees input, not sure where they came up with those metrics anyway? Ask the ones that are doing the job..that is how you show us you care.
Pay people better..again PAY PEOPLE BETTER....SF seems to have forgotten you get what you pay for. They can't keep people anyway in the hubs for very long because of pay. Express people can only get a 5 percent raise, that is the highest they can expect. FIVE PERCENT....isn't enough to keep people NOR make them care about doing a good job. Pay us like you care about us...
These are just for starters.
With most existing employees, the trust is permanently broken. There have been too many bad decisions for too many years.
There was a time when the trust might have been repaired by bringing in new executive leadership, but I doubt that's possible now.
All they can hope for is to eliminate enough of their long-term employees to erase the institutional memory. Of course, they will tank the company in the process.
Proximity Fire - Our decisions were based on where we lived in zip code territories. Job performance meant nothing in the decision making process. I am under no illusion that I am valued by the company, even with level 3 ratings. No, at this point the trust can not be repaired. My eyes are now wide open and I realize what I am to the company, a number to be toyed with. I will never trust the company again. Period.